Consultant/Business Analyst, Advisors Program Management

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard, Inc. Full time
Consultant/Business Analyst, Advisors Program Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Consultant/Business Analyst, Advisors Program Management

All About Us
The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.

All About the Role
Make an Impact as a Consultant, Advisors Program Management. Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

  1. Developing new products and strategies to market smoothly and efficiently
  2. Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
  3. Strengthening client's internal skills, knowledge and experience in critical areas
  4. Transforming client processes and optimizing their management practices

As a Consultant, you will support a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. We are seeking a skilled and detail-oriented Business Analyst. You will support senior members of the project team on analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. You will own the tasks delegated to you and be responsible for the timelines and quality of your work. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems.

All About You

  1. Collaborate with stakeholders to understand their needs and gather detailed business requirements.
  2. Analyze data to identify trends, patterns, and insights that inform business decisions.
  3. Help develop and document business process models to illustrate current and future states.
  4. Help project team to design technical and propose process solutions that meet business needs and objectives.
  5. Communicate findings, recommendations, and project updates to stakeholders and executives.
  6. Help to create detailed documentation of business requirements, processes, and solutions.
  7. Support the collaboration with the development team to configure the platform and create solutions. Provide detailed business analysis support to build robust solutions with a great user experience.
  8. Proficient in using data analysis tools and business intelligence software. Familiarity with programming languages such as SQL and knowledge of API orchestration is a plus.
  9. Participate in testing and validating new systems and processes to meet business requirements.
  10. Experience with Agile ways of working and/or as a scrum master is a plus.
  11. Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams.
  12. Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer's opportunity in financial terms i.e. value quantification, estimate effort and scope.
  13. Able to use own initiative, identify solutions or adapt approaches to support the delivery of defined objectives and benefits.
  14. Able to multi-task in a fast-paced deadline driven environment.

All About Your Education & Skills

  1. Bachelor's degree or equivalent qualification. Advanced degree preferred.
  2. Strong analytical and problem-solving skills.
  3. Proficiency in data analysis tools and techniques.
  4. Excellent communication and interpersonal skills.
  5. Fluent local office language and English required, other languages desirable.
  6. Ability to work collaboratively with cross-functional teams.
  7. Experience with business process modeling and documentation tools.
  8. Knowledge of project management methodologies and tools.
  9. Exposure specifically in payments and/or retail banking or merchants preferred.
  10. Comfortable with significant client interaction and interest in building relationships.
  11. Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred.
  12. Proficiency in tools such as MS Visio, JIRA and Confluence.
  13. Knowledge of data architecture, database management, and experienced with a wide array of data analytics tools and technologies will be advantageous.
  14. Willingness to travel.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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