Senior Specialist Sales Operation

4 weeks ago


Penang, Malaysia Infineon Technologies AG Full time

Job Description

In your new role you will:

  • Processing sample requests from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers
  • Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
  • Ensure availability and compliance of contracts and other supporting documents before placing service order requests to correct regional OE team
  • Export control check (every 6 months per Ship To), check export control status upon new customer application
  • Investigate price discrepancies and initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team/Credit and Collections Team accordingly
  • Quote handling and coordination
  • PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN/PD/INF/ERR coordination and request PCN supporting doc/info (QTR, CIPs)
  • Respond on product information request including standardization
  • Cooperate with other division's Internal Sales, and enhance sales operational effectiveness
  • Respond, update and/or follow up on MS Dynamic cases to closure
  • Analyse and research Leads (opportunities for purchase) prior to recommending next steps to account managers

Your Profile

You are best equipped for this task if you have:

  • Excellent customer and sales support skills
  • Ability to provide inputs to management for process improvements and plan definition
  • Mostly an individual contributor but capable of independent decision making
  • Serves as an accountable resource
  • Full knowledge and understanding of industry best practices and company policies and procedures
  • Ability to solve dynamic problems and provide creative solutions
  • Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
  • Negotiates a "win-win" deal; keeps everyone's best interest in mind even when the situation is not clearly defined
  • Constantly seeks information to understand customers better and to identify and influence customers' actual and perceived needs
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