Senior Specialist Sales Operation
4 weeks ago
Job Description
In your new role you will:
- Processing sample requests from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers
- Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
- Ensure availability and compliance of contracts and other supporting documents before placing service order requests to correct regional OE team
- Export control check (every 6 months per Ship To), check export control status upon new customer application
- Investigate price discrepancies and initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team/Credit and Collections Team accordingly
- Quote handling and coordination
- PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN/PD/INF/ERR coordination and request PCN supporting doc/info (QTR, CIPs)
- Respond on product information request including standardization
- Cooperate with other division's Internal Sales, and enhance sales operational effectiveness
- Respond, update and/or follow up on MS Dynamic cases to closure
- Analyse and research Leads (opportunities for purchase) prior to recommending next steps to account managers
Your Profile
You are best equipped for this task if you have:
- Excellent customer and sales support skills
- Ability to provide inputs to management for process improvements and plan definition
- Mostly an individual contributor but capable of independent decision making
- Serves as an accountable resource
- Full knowledge and understanding of industry best practices and company policies and procedures
- Ability to solve dynamic problems and provide creative solutions
- Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
- Negotiates a "win-win" deal; keeps everyone's best interest in mind even when the situation is not clearly defined
- Constantly seeks information to understand customers better and to identify and influence customers' actual and perceived needs
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