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Customer Service Executive
1 month ago
- Attend to customers'/agents' queries when stationed at Reception Desk Services.
- Accept Purchase Orders and key-in customer's details into system.
- Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).
- Prepare Official Receipts for daily sales collections.
- Process sales confirmation & distribution of documents to respective departments.
- Handle lot enquiries, lot reservations, change lot, cancellation cases, transfer of ownership/entitlement, update customer address & contact, etc.
- Update system for changes in purchase/purchaser's information.
- Process holds lots required by Business Development Dept. or Management.
- Verify the correctness of information keyed into computer against information written in Purchase Orders.
- Verify the customer's detail in system for changes in purchase/purchaser's information.
- Compile all documents for distribution to respective departments.
- Follow up with Finance & Corporate Affairs Dept. on booking refunds.
- Compile all POs and send to Registry Dept. for filing.
- Liaise with Registry Dept. on issuance of Certificates of Purchase & product utilization/ deceased cases.
- Arrange for transfers of items to Site Offices & check documents received from Site Offices.
- Liaise with Sites & Offices, Semenyih, Klang, Shah Alam & N2 pertaining to counter service job tasks & data entry error corrections.
- Keep track of sales materials, forms & controlled of stock, e.g., Purchase Orders.
Job Requirement:
- Applicants must possess at least SPM/Diploma in any field.
- Minimum 1 to 3 years of working experience in Customer Service or Administrative field.
- Must be able to work on weekends and public holidays. Hardship allowance will be provided.
- Mandarin/English required. Multilingual skills are a strong advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients and agents.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Discipline, maturity, positive thinking, and a friendly personality.
- Fresh graduates are encouraged to apply. On the job training will be provided.
Job Type: Full-time
Work Location:
Working Hours
- Monday to Sunday (8am - 5pm)
- Annual Increment and Performance Bonus.
- EPF, SOCSO, and EIS applied.
- Annual Leave and Medical Leave are applicable.
- Medical, Optical, and Dental claim.
- Medical Checkup.
- Insurance Coverage.
- Festival Gift.
- Training provided.
