Claims Specialist, 2296
5 days ago
Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world and a reliable employer.
We are currently hiring an Claim Specialist to join our Finance & Accounting team in Malaysian Branch.
Responsibilities- Actively reviewing, improving and developing claim management solutions, processes and strategies when required.
- Actively reviewing and improving claim handing guidelines, including criteria for claim review.
- Actively establishing local/ regional networks with loss adjusters, lawyers to get up-to-date loss information and to support claim audit and verification.
- Verifying covered losses (Facultative and Treaty) by studying insurance policy and/or reinsurance contract coverage (in consultation or liaison with underwriter/ Group Legal Services when necessary).
- Establish proof of loss by studying documentation and assembling additional information from outside sources.
- Verifying claim recoveries and salvages when relevant.
- Supporting loss reserve (single and event loss) process when required.
- Conducting claim audit when required, which includes but is not limited to:
- Interviewing with Claims and Reinsurance/ Finance Team of business partner;
- Assessing Claim handling and reserving process of business partner;
- Engaging local experts (loss adjusters/ lawyers) when required;
- Negotiating claim settlement where relevant;
- Actively communicating with underwriter and other services departments about claim development and claim decision according to Claim handling guidelines.
- Actively using claim handling experience and claim data to support underwriting and pricing process.
- Registering claim, maintaining claim files and documenting claim file activities in accordance with established procedures and to ensure information confidentiality.
- Preparing claim reports to Branch management, Compliance and Hannover Office according to Claim handling guidelines.
- Approving, denying or referring claims according to Claim handling guidelines and authority.
- Ensuring legal compliance, including Sanction and Data protection regulations, by following company policies, procedures, and guidelines.
- Maintaining quality client service by understanding client's practices and responding to client's inquiries.
- Providing legal support by assembling documentation for settlement action.
- Assisting or preparing files for lawsuit, trial, subrogation, or commutation.
- Collaborating with Technical accounting professionals as a reference contact regarding claims.
- Engaging actively in ad hoc projects, including automation projects rolled out by Hannover (Germany) Office.
- Developing and recommending areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of claims process.
- A university degree or master's in a relevant field such as (re)insurance, business, finance or law.
- Good command of English (written and spoken).
- Minimum of 8 years of experience in the insurance or reinsurance industry.
- Experience working with loss adjusters is an asset.
- Extensive knowledge of (re)insurance claim processes.
- Extensive knowledge of insurance-related policies and legislation.
- Excellent conflict resolution skills.
- Strong communication and interpersonal skills.
- Proficient with Microsoft Office Suite.
- Analytical and problem-solving skills.
- Attention to detail and accuracy.
- Organisational and time management skills.
- Ability to manage a team.
- Ability to be a team player with result-oriented, problem-solving skills and willing to complete/assist in tasks that sometimes fall outside of the job description.
We are #somewhatdifferent – people with their own stories, experiences, and career paths. Everyone is welcome Apply with just one click on the "Apply now" button and become part of our diverse team
More on our work environment, your entry opportunities and development prospects can be found at www.hannover-re.com/en/career.
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