Operations Supervisor
4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPosted Monday, August 19, 2024 at 4:00 PM | Expires Monday, September 30, 2024 at 3:59 PM
About Us:Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Summary
District Manager at Prometric is responsible for managing all aspects of test center operations in Asia and ANZ. The manager has the responsibility for all channel activities including, the establishment of new test centers both the dedicated sites and pop-up sites, training proctors, daily operational matters, service level agreement adherence, budgetary development and control, contractual matters, and partner relationship management.Working closely with his/her report line, CEM, to build up a strong channel network in Asia and the ANZ region.
Primary Responsibilities
•Overall management of channel networks and operations in Asia and ANZ
•Ensure test center quality and security are met while ensuring cost is optimized based on data
•Forge a close partnership with the local sales team in providing channel solutions to potential and existing for and work as a local contact for those clients
•Optimize operational effectiveness by ensuring that test centers and test center managers comply with correct procedures and standard
•Ability to track multiple projects and tasks on time
•Ability to set up the goals for performance and deadlines in ways that comply with CEM's plan and goals
•Ability to present a workable solution to complex problems
•Ownership and follow-through to achieve the Channel team's KPI
•Willingness to work flexible hours in order to accommodate different time zones as required
•Ability to multi-task and deliver performance through limited resources
Knowledge, Experience & Skills
•Self-starter; strong drive to continuous learning and work ethics; willing to take a manager role in driving initiatives, working across organizations, creative problem-solving in real-time, and a strong communicator in a fast-paced channel environment.
•5+ years' experience in a management role.
•Highly integrity, trust, and reliability.
•Understand and explain the need for balance efficiency and effectiveness.
•Solid experience and track record of onboarding, and growing high-quality performance delivery channels in Asia and ANZ market.
•Test/certification, Education industry experience is a strong plus.
•Excellent in Spoken & Written English.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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