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Customer Program Manager

1 month ago

Johor Bahru, Johor, Malaysia Celestica Full time

Req ID: 121064
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

Customer Program Manager – Drive Customer Success and Operational Excellence

Join our team as a Customer Program Manager where you will be the key liaison between the company and our customers, ensuring seamless program execution and driving both revenue and profitability. You'll be responsible for managing smaller customer accounts and ensuring product deliveries and projects stay on schedule.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Serve as the primary point of contact for customer accounts, managing day-to-day activities to ensure timely deliveries and program success.
  • Coordinate regular program meetings with customers and internal teams to track progress and provide status updates.
  • Manage current and planned programs, with guidance, to achieve planned revenue goals.
  • Address and resolve customer issues and complaints to maintain satisfaction.
  • Monitor inventory impacts due to order changes and manage performance reporting for monthly and quarterly reviews.
Knowledge/Skills/Competencies
  • Strong knowledge of manufacturing processes, scheduling, and supply chain management (SCM).
  • Understanding of PCB manufacturing, product pricing, contracts, and negotiations.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple projects simultaneously while meeting tight deadlines.
  • Strong leadership and interpersonal skills, with experience motivating teams to meet production goals.
Typical Experience / Education
  • Bachelor's Degree in a related field or an equivalent combination of education and experience.
  • 10-15 years of relevant experience in program or project management.
Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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