Manager, Digital Transformation

2 weeks ago

Shah Alam, Selangor, Malaysia Upscale Sdn Bhd Full time
About the job Manager, Digital Transformation

JOB PURPOSE
Primary:

• Manage and drive multiple digital transformation projects from end to end including project definition, success milestones & measures, finance, tender, external and internal stakeholder engagements, and ensure smooth progress and delivery.

• Defines digital technology roadmaps in collaboration with business stakeholders and business partners.

Secondary:

• Participate in data infrastructure set up, assist in administering new data infrastructure, data model, and data sets in accordance with data governance standards.

• Act as assistant data custodian over one module and ensure accurate and useful website data collection and ingestion for it; and become competent with its applications.

• Act as a Data Steward for organization's data.

• Develop cost-benefit cases for new digital transformation initiatives.

JOB CONTENT
1) Digital Transformation Project Management (70%)
a) Assist in defining digital transformation projects, success measures, and timeline.
b) Evaluate project finances, IRR, and ROIC.
c) Engage and evaluate 3rd party vendors for selection or tender process; prepare and call for tender where required.
d) Identify, engage, and manage participants through AGILE process.
e) Communicate, manage and assist in resolving issues between requestors and implementers arising from projects.

2) Data Stewardship (15%)
a) Participate in setting up Salesforce Marketing Cloud modules.
b) Data stewardship over Salesforce data: familiarize with existing data content, context, and business rules; and set directions for new ones in accordance with data governance standards.

3) Data Custodian (15%)
a) Assistant custodian for 2 main components.
b) Interaction Studio - Assist in setting up and maintaining website data tracking, collection, site-mapping, DB structure, data model, and ingestion of product feed.
c) Marketing Cloud – learn and familiarize with customer segmentation, journey building/testing/refining and regulating across channels (Audience builder, Journey builder, Ad studio, Email studio, Mobile studio).

KNOWLEDGE & SKILL
Education / Professional Qualification:
Bachelor in Computer Science, Information Technology, Engineering, or Industrial Engineering. AGILE certification is an added advantage. MBA is an added advantage.

Professional Experience:
At least 7-10 years of work experience in digital/technology project management, digital marketing, database administration, internet and marketing/advertising technology, and Internet of Things. Complete understanding of Big Data life cycle, from databases to analytics including use of its tools.

COMPETENCIES
Technical:
Salesforce, SQL, Relational Database, project finance, ETL, PMP, AGILE, business analyses.

Leadership:
Strong communications, project management, and multi-tasking skills. Good organization, analytical, and problem-solving skills. Able to work independently under stress and fast-paced environment. Strong interpersonal skills and ability to interact with people from diverse backgrounds. Good team player.

IMPACT / ACCOUNTABILITY
The Digital Transformation Manager shall assist the MY dealerships in its digital transformation journey in the capacity of a project manager. The role oversees projects that will have an impact on both revenues and costs. It shall form collaborative groups for projects and work in a highly matrixed structure. The role shall also influence others to instill a new culture embracing digital transformation. Apart from the Digital Project Management role, the person shall be familiarized with the organization's data because all the projects will lead back to mining the data at different touchpoints. As a data steward, the role shall have responsibility over the quality and reliability of the new data captured. In addition, the role will double up as an assistant data custodian for one or more of the new Salesforce modules initially. This secondary responsibility helps the project manager develop depth with the technology and its applications for the new digital projects to be managed. Guide the Company through all stages of digital transformation, backed by a business-first mindset to drive the business moving forward.

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