Specialist, Customer Due Diligence Operations

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OKXhas Full time
Specialist, Customer Due Diligence Operations (KYC)

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remain a top-notch venue globally and is widely recognized as the golden standard in the industry.

About the Opportunity:

A unique and highly impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working along the KYC team and you will be responsible for customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud-related issues. This individual must have prior know-your-customer and sanctions compliance experience.

What You'll Be Doing:

  • Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles is consistent with the Company's KYC policy and customer risk assessment.
  • Review KYC documents obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation.
  • Request appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
  • Follow up on pending CDD/EDD requests ensuring that communication is issued within the relevant SLAs.
  • Investigate possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEPs, and adverse media news, ensuring the appropriate action is taken.
  • Provide information to management in respect of AML/CDD issues arising.
  • Maintain delivery of a high-quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
  • Support the enhancement of our CDD function and maintain procedures.
  • Manage specific projects, which may arise from time to time.

Job Requirements:

  • Completion of tertiary higher education such as Higher Diploma, Degree, or equivalent.
  • Two or more years' experience in AML and CDD/EDD review or in a KYC work domain.
  • Excellent communication and writing skills, with attention to detail.
  • Excellent command of spoken and written English is required.
  • A team player who can work well within the function to deliver quality service.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month.
  • Monthly Team Building.
  • RM 2500 Benefits per annum (Training & Wellness).
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition, and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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