Customer Service KYC Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

Bybit is a leading cryptocurrency derivatives exchange that values innovation and customer-centricity.

Senior Customer Service KYC Specialist

We are seeking an experienced Senior Customer Service KYC Specialist to join our team in Kuala Lumpur, Malaysia. As a Senior Customer Service KYC Specialist, you will be responsible for managing, reviewing, and verifying all applications from clients onboarding to ensure within KYC due diligence.

You will verify the authenticity of client's personal details before inputting into the system, maintain and upkeep of database to ensure data integrity and accuracy, handle and review all enquiries raised by clients regarding account related, monitor, document and escalate unusual activities or potential red flags.

The ideal candidate will have at least 4-5 years experience in KYC compliance / customer account verification, good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.

Responsibilities:

  • Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
  • Verify the authenticity of client's personal details before inputting into the system
  • Maintain and upkeep of database to ensure data integrity and accuracy
  • Handle and review all enquiries raised by clients regarding account related
  • Monitor, document and escalate unusual activities or potential red flags

Requirements:

  • At least 4-5 years experience in KYC compliance / customer account verification
  • Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
  • Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies
  • Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence


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