Senior Java Production Support Lead
5 days ago
HCLTech Federal Territory of Kuala Lumpur, Malaysia
About the role
Join HCL Technologies Malaysia SDN BHD as a full-time Senior Java Production Lead to oversee and manage the production environment for mission-critical Java applications. The ideal candidate will have in-depth expertise in FIS Open Payment Framework, along with hands-on experience in batch schedulers (e.g., Control-M), Splunk, and Kafka. The role involves leading Level 3 application maintenance and support efforts, with a focus on troubleshooting, incident management, and ensuring system reliability. Familiarity with ITIL practices and corporate banking or payment systems is preferred, making the candidate an integral part of maintaining and enhancing our banking operations. This strategic position will be based in Kuala Lumpur, where you will play a crucial role in developing and maintaining cutting-edge software solutions for the company.
What you'll be doing
- Production Support Leadership: Lead the production support team to ensure smooth functioning of applications running on the FIS Open Payment Framework.
- Incident Triage and Resolution: Take ownership of critical incidents, triage effectively, and ensure timely resolution in line with ITIL best practices.
- Application Maintenance: Oversee L3 application maintenance, including troubleshooting issues, debugging, and implementing fixes to ensure system stability.
- Batch Scheduler Management: Configure and manage batch jobs using tools such as Control-M, ensuring efficient processing of scheduled workflows.
- Monitoring and Logging: Utilize Splunk for monitoring application health, analyzing logs, and proactively identifying potential issues.
- Messaging and Event Streaming: Work with Kafka to ensure reliable messaging and event streaming within the application ecosystem.
- Stakeholder Communication: Collaborate with cross-functional teams, business stakeholders, and technical teams to provide updates on production issues and resolutions.
- Performance Optimization: Identify performance bottlenecks and implement strategies to optimize application and system performance.
- Process Improvement: Establish and improve production processes to enhance system reliability and minimize downtime.
- Documentation: Create and maintain comprehensive technical and operational documentation for production environments and support activities.
What we're looking for
- Java Development and FIS Open Payment Framework Expertise: Strong proficiency in Java with hands-on experience in the FIS Open Payment Framework.
- Batch Scheduler Tools: Expertise in managing batch processes using tools like Control-M.
- Monitoring Tools: Advanced knowledge of Splunk for monitoring, log analysis, and issue troubleshooting.
- Messaging Systems: Proficiency in Kafka for event-driven architecture and messaging.
- L3 Support and ITIL Practices: Strong experience in application maintenance, incident management, and adherence to ITIL frameworks.
- Incident Leadership: Proven ability to lead incident triage and resolution, ensuring minimal impact to business operations.
Required Skills:
- Banking Domain Knowledge: Familiarity with corporate banking and payment systems, including workflows, compliance, and regulations.
- Agile and DevOps Practices: Exposure to Agile methodologies and CI/CD tools.
- Cloud Platforms: Knowledge of cloud services such as AWS, Azure, or GCP for scalable deployments.
- Database Management: Experience with relational databases like Oracle or PostgreSQL for backend operations.
What we offer
At HCL Technologies Malaysia SDN BHD, we are committed to fostering a collaborative and supportive work environment. We offer competitive salaries, opportunities for career growth and development, and a range of benefits to support our employees' wellbeing. Join us and be a part of a dynamic and innovative team, shaping the future of technology.
About us
HCL Technologies Malaysia SDN BHD is a leading global technology company providing a comprehensive portfolio of services and solutions in the areas of technology, engineering, and operations. With a strong presence in Kuala Lumpur, we are dedicated to driving innovation and delivering exceptional value to our clients worldwide.
Apply now to become a Java Developer with KYC expertise at HCL Technologies Malaysia SDN BHD.
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
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