Head of Operations

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pinkcollar Employment Agency Full time

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Pinkcollar is an ethical recruitment agency dedicated to transforming the hiring of migrant domestic workers with integrity, fairness, and impact. We are committed to operational excellence, and we're looking for a Head of Operations who shares our vision and can drive efficiency, execution, and commercial success.

The Role

Pinkcollar is seeking a dynamic, driven and empathetic Head of Operations to lead our operational strategy and execution. This role is pivotal in ensuring our processes are optimised, financial resources are managed effectively, and operational goals align with business objectives. The ideal candidate thrives in fast-paced environments, has a bias for execution, and brings a strong mix of financial acumen, commercial mindset, and leadership skills.

Start Date: March - April 2025

Salary Range: RM7,000 - RM9,000 depending on skills, background and experience

Why Join Us?

  • Opportunity to drive real change in ethical recruitment and workforce management
  • Work with a passionate and dynamic team in a fast-growing environment.

Responsibilities include:

  • Financial & Resource Management: Oversee Pinkcollar's finance and accounting function, ensuring effective management of financial resources, including working capital. Demonstrate high-level financial acumen to optimise cash flow, maintain liquidity, and support strategic decision-making.
  • Provide high-level support to the CEO: Take ownership of Chief of Staff-style responsibilities, including managing key operational and strategic tasks. This includes overseeing board meeting documentation, driving impact and financial reporting, and preparing presentation materials that support executive decision-making and stakeholder engagement.
  • Operational Strategy & Execution: Develop and implement operational strategies to enhance team efficiency and operations scalability. Set realistic operational targets, track progress, and ensure execution within set deadlines.
  • Compliance & Risk Management: Oversee and ensure company compliance with licensing, audits, taxation, and human resource regulations.
  • Team Leadership & Development: Lead, mentor, and develop the team to strengthen their capabilities while setting clear performance expectations and ensuring accountability to business goals.
  • Project Management & Internal Stakeholder Management: Drive and coordinate strategic initiatives across internal teams.
  • 5-8 years of experience in a fast-paced, dynamic organisation, ideally in operations, finance, strategy, partnerships, or business development.
  • A go-getter with a proactive attitude, strong problem-solving skills, and a passion for operational and commercial success.
  • Proven experience managing financial resources and making data-driven decisions.
  • Strong leadership and execution skills with the ability to handle multiple projects and meet deadlines.
  • Strong emotional intelligence and verbal and written communication skills, with the ability to articulate ideas clearly and influence stakeholders at all levels.
  • Ability to build relationships, navigate cross-cultural interactions, and foster collaboration across teams.
  • Interest/passion in migrant worker issues, domestic worker issues, human rights, public policy, anti-modern slavery and anti-human trafficking efforts, social entrepreneurship and social business.
  • Solutions-oriented, organised and accountable.
  • Leads with empathy and is able to build positive team morale.

If you believe you are a good fit, we invite you to apply by submitting your resume and cover letter to zenna@hirepinkcollar.com and sophia@hirepinkcollar.com.

Seniority level

Executive

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Human Resources Services

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