Merchant Self Registration Support

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Merchant Self Registration Support (Business Development) - Shopee Food

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

Job Description

  • Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process.
  • Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding.
  • Data & Performance Tracking – Maintain records, track registration trends, and generate reports.
  • Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.
  • Issue Identification and Analysis - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers.
  • Project Planning - Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning.
  • Business Expansion Strategies - Develop and implement strategies for business expansion initiatives.
  • Market Research and Support - Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons.
  • Internal Collaboration - Work closely with internal teams to implement and coordinate the execution of related projects.
  • Financial Management - Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities.
  • Perform other ad-hoc tasks as needed.

Requirements

  • 2+ years of work experience in Vendor Performance Management, e-commerce or Management Consulting is a plus
  • Strong project management experience
  • Structured, able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
  • Strong affinity to data, solid analytical abilities and critical thinking skills
  • Strong business acumen and ability to generate insights independently
  • Strong problem-solving skills, ability to draw insights from complex data and design practical and scalable solutions
  • Able to deliver quality work under tight deadlines
  • Driven and comfortable with a dynamic environment
  • High Proficiency in Excel and PowerPoint
  • Excellent verbal and written communication skills
  • Strong people and stakeholder management skills
Seniority level

Entry level

Employment type

Full-time

Job function

Sales, Business Development, and Strategy/Planning

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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