Merchant Partnership Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack group Full time

About Us

ShopBack was born out of a passion for innovation and customer satisfaction. Our founders, Henry and Joel, envisioned a platform where users could earn cashback while shopping online, and this vision has since grown into a leading shopping, rewards, and payments platform in Asia-Pacific.

Your Role

We are seeking an experienced account manager to join our team, responsible for managing a portfolio of existing merchants, growing account size and value, coordinating with internal teams, and fostering relationships through consistent engagement.

Key Responsibilities

  • Manage a portfolio of existing merchants on ShopBack
  • Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and securing offers for promotions
  • Coordinate across internal teams, including marketing, business development, and operations, to achieve merchant expectations and maximize performance
  • Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer-centric approach
  • Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes

Requirements

  • A minimum of 1-2 years of experience in account management
  • Excellent interpersonal and communication skills in English, with the ability to build rapport and establish positive relationships with merchants
  • Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data
  • Highly self-motivated and driven to excel and deliver
  • Proficiency in Mandarin is preferred to facilitate effective communication with stakeholders

Benefits

We offer competitive compensation based on performance, career progression paths, and opportunities to take on greater challenges, helping you realize your ambitions.



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