Protégé Program

Job Summary:

1. To provide customer and technical support such as troubleshooting and establishing good rapport with them for business continuity.

Job Description:

1. Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer's lifetime.
2. Put forth a communications strategy that maintains and fulfill high customer satisfaction.
3. Take customer success reviews periodically and resolve concerns with the assistance of the Technical Support Team.
4. Work closely with the other teams, mainly Marketing, Product Development & Sales teams to provide customer insights with the potential of additional sales and service opportunities
5. Meet weekly / monthly with stakeholders to improve engagement and delivery of product knowledge, updated features or troubleshooting.
6. Providing consistent, concise, accurate internal and external communications
7. Effectively communicate and present solutions and value propositions to employers
8. Providing consistent, concise, accurate and timely weekly/monthly lead activity reports to Cluster Leads/section leads.
9. Working collaboratively in a team environment and independently

Job Requirement:

1. Bachelor's Degree in Business / Marketing/ Human Resources/Education /Psychology
2. Academy/Training related experience in training and development
3. eLearning specialization
4. Able to start IMMEDIATELY
5. Fresh grads are welcome to apply
6. Contract 1 year