Japanese Customer Service Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

Job Title: Customer Service (Native Japanese)

Job Location: KL Sentral, Malaysia

Job Shift: 8am-5pm MYT (08 hours of working + 01 hour of meal break)

Monday-Friday Working & Weekends days are off

About Job Role:

  • Customer Service position interfaces with customers via inbound calls, outbound calls, through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are Non-standard/unstructured and require some.
  • Handling inquiries/complaints through voice and non-voice
  • Understand the language, culture/local nuance of Japanese Consumer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain broad knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Track, document and retrieve information in call tracking database

Candidate Profile:

  • High school diploma with 1 year plus of customer service experience preferred.
  • Consumer Health experience will be an added advantage.
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to communicate in Japanese effectively & English, both written and verbally.
  • Letter writing skills are a must
  • As a part of Japanese culture, it is required to write letters of apology to handle the complaints from customers
  • Successful candidate must have practical experience of handling customer enquiries and complaints but must also have the capability to handle the complaints to the end alone without escalation.
  • Aside from product knowledge, basic chemical/pharmaceutical knowledge is required.
  • It is preferable that the successful candidate is a licensed pharmacist, registered distributor (qualification that can sell OTC products) and others.
  • Ability to learn including strong problem-solving skills.
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed.
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws

Language:

  • Japanese
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: IT Services and IT Consulting, Telephone Call Centers, and Outsourcing and Offshoring Consulting
#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    About the RoleThis is a challenging opportunity for an experienced customer service professional to join our team at MindPec Solutions as a Native Japanese Customer Service Executive. The ideal candidate will have excellent communication skills, both written and verbal, in Japanese and English.The successful candidate will be responsible for providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Role RequirementsWe are seeking an experienced customer service professional to join our team as a Native Japanese Customer Service Executive. The ideal candidate will have excellent communication skills, both written and verbal, in Japanese and English.The successful candidate will be responsible for providing top-notch customer service support to clients...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Key ResponsibilitiesThis is a unique opportunity for an experienced customer service professional to join our team at MindPec Solutions as a Native Japanese Customer Service Executive. The ideal candidate will have excellent communication skills, both written and verbal, in Japanese and English.The successful candidate will be responsible for handling...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full time

    We are seeking a highly skilled Japanese Speaking Customer Relation Executive to join our team at PEOPLE PROFILERS. As an interpreter for doctor consultations, you will play a vital role in ensuring seamless communication between our Japanese members and medical professionals.The ideal candidate will possess strong Japanese language skills, preferably JLPT...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    【Japanese speaker】Customer Service cum Medical Translator ID:566136,500 MYR ~ 7,000 MYRBukit Bintang/KLCCOver 3 months agoOverviewThis is a Consultation Service Center that provides Japanese style of medical services and hospitality.Job Description- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    Company OverviewAmerican Express is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We strive to provide the world's best customer experience every day, upholding our company values and powerful backing promise.We are seeking a highly motivated and quick-learning Japanese...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    American Express is committed to empowering our customers and colleagues to achieve their goals. As a Japanese Speaking Customer Care Professional, you'll be an integral part of our team, delivering exceptional service to merchants in Japan.This role requires a unique blend of technical skills, business acumen, and interpersonal skills. You'll need to be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Supporting Our Japanese-Focused Business:Talent Recruit is committed to delivering exceptional support to our Japanese-focused business. We seek a detail-oriented and linguistically gifted Support Executive to facilitate smooth interactions and transactions with our Japanese clients.Key Responsibilities:Translate documents, emails, and other materials from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Customer Relations Executive (Japanese Speaking) - JLPT N1/N2Job Openings Customer Relations Executive (Japanese Speaking) - JLPT N1/N2About the job Customer Relations Executive (Japanese Speaking) - JLPT N1/N2Company BackgroundThe company is a management firm that assists Japanese companies and expatriates in managing health risks for employees working or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Japanese Client Services Analyst 4000~6000 (RM)Job ID: 23544Position Title: Japanese Client Services AnalystIndustry: Banking and Financial ServiceJob Description:Follow procedures to process new business plan applications, enter detail and accurate information, and create accounts accordingly in the company Software Tools.Perform and ensure the risks are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    Job DescriptionAs a Native Japanese Customer Service Executive, you will play a critical role in delivering exceptional customer experiences to clients across various industries. This role involves handling inbound calls, resolving customer complaints, and providing product information via phone or email.The successful candidate will be responsible for...

  • Customer Service

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad (Schweiz) AG Full time

    Company DescriptionIs a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job DescriptionAs a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

    A growing technology group is establishing a new customer service subsidiary in Kuala Lumpur to support its global ecosystem. As General Manager, you'll collaborate with the Group COO to build the Malaysia entity from the ground up – leading everything from company registration and office setup to hiring and operational execution.This is an exceptional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    We are seeking a Senior Marketing Executive - Japanese Division to join our team at Pasona Malaysia. As a key member of our marketing department, you will play a vital role in developing and implementing marketing strategies to expand our customer base.The ideal candidate will have a degree in Marketing or a related field and possess excellent communication...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

    Space Executive is expanding its operations in Kuala Lumpur by establishing a new customer service subsidiary to support its global ecosystem. As General Manager, you will work closely with the Group COO to build the Malaysia entity from the ground up, leading key activities including company registration, office setup, hiring, and operational...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Red Hat Limited Full time

    About the JobWe are seeking a Japanese Market Representative to join our sales team at Red Hat Limited. As a key member of our organization, you will be responsible for driving business growth and expansion within the Japanese market.In this role, you will work closely with internal stakeholders to understand customer needs and develop solutions that meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HP Full time

    Customer Retention Specialist, Japanese SpeakingDescription -We are looking for a Retention Sales Specialist, Japanese speaking for Malaysia KL.ResponsibilitiesDevelops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages.Builds professional relationships with clients,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    About the JobPasona Malaysia is seeking a highly skilled Japanese Banking and Financial Services Professional to join our team.In this role, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.Main ResponsibilitiesAssess risks in accordance with company...

  • Japanese Translator

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Reeracoen Malaysia Full time

    - To listen, understand and translate spoken conversation or written information from Japanese to English/Bahasa Malaysia/Mandarin and vice-versa.- To act as the translator/interpreter in sales, marketing and other business activities that involve usage of Japanese language.- Responsible for documentation of conversations and discussions with clients when...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full time

    Job Description:We are seeking a skilled Customer Service Specialist to join our team at PEOPLE PROFILERS. The ideal candidate will possess excellent communication skills, both written and verbal, in Japanese and English.The successful candidate will be responsible for providing top-notch customer support via email, phone, chat, social media, and other...