Senior Research Manager, Advisors Research Centre

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full time

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Research Manager, Advisors Research Centre (Indonesian Speaker) Senior Research Manager/Associate Director, Advisors Research Center, Mastercard (Kuala Lumpur)

All About Us

The Data & Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Advisors Research Center is a new capability designed to respond to fast-evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augments Advisors traditional areas of strength.

Advisors Research Center is a Global Research-oriented Competency That Applies Proven, Accredited Research and Domain Experience To Partner With Any Client Worldwide to Help Them Drive Measurable Value By:

  1. Delivering new research products and strategies to market smoothly and efficiently.
  2. Successfully leveraging research assets and delivering the most challenging research output that's impactful for clients.
  3. Providing key insights based on secondary research and/or analyzing the data available.

All About You

  • Managed research projects in the past (mainly primary research, with some working knowledge of secondary research).
  • Project Management (including team management, reviews, and end-to-end delivery). Engage in Client Management (presentation and communication skills).
  • Strong at understanding client objectives, visualizing, and storyboarding. Ability to use industry frameworks and create impactful client-ready materials.
  • Experience of working with research vendors (vendor management, execution of primary research studies, and questionnaire preparation).
  • Strong at business writing, creating client-ready materials.
  • Have demonstrated people management responsibilities (managing a small team).

All About Your Education & Skills

  • Have sufficient and relevant working experience across a range of primary research projects.
  • Expertise in quantitative research (leading quantitative research studies). Experience across qualitative research is preferred, not mandatory.
  • Knowledge of the financial services industry (preferred) including recent current issues and topics.
  • Fluent local office language (Bahasa Indonesia) and English required, other languages desirable.
  • Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach;
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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