Market Research Solutions Specialist
2 days ago
Job Overview
GMO Research & AI, Inc. is a leading online research solution platform that connects businesses with a vast network of consumer panelists across 16 APAC countries.
We are seeking a highly skilled Customer Success Manager to join our team and drive client satisfaction and retention. In this role, you will be responsible for handling market research sales requests, managing client accounts, and ensuring our customers achieve their research goals.
The ideal candidate will have a proven track record in B2B sales and customer success roles, with a strong ability to navigate the sales cycle, build and manage strong client relationships, and proactively address client needs.
Key Responsibilities:
- Handle Client Inquiries: Respond to client inquiries daily regarding project estimates and feasibility checks.
- Streamline Order Processing: Efficiently register incoming orders and work closely with appropriate project managers to execute fieldwork and ensure smooth project delivery.
- Ensure Smooth Client Transitions: Seamlessly transition client projects to responsible team members, ensuring clear communication and project understanding.
- Manage Project Flow: Coordinate and manage project schedules, overseeing the entire process from initial quotation to final delivery.
- Build Client Relationships: Foster positive relationships with clients through ongoing communication and proactive updates.
- Travel: Occasional travel if required.
Requirements and Skills:
- Languages: Business-level fluency in Mandarin and English (both written and spoken).
- Minimum Experience: At least 5 years of professional experience, including at least 3 years in B2B sales and/or customer success roles.
- Sales Expertise: Proven track record of success in driving sales and achieving results through independent ownership of meetings with key decision-makers.
- Technical Skills: Proficient in Microsoft Office Suite, Google Suite, with strong skills in Excel and PowerPoint.
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