Guest Relations Executive
2 weeks ago
• Responsible to meet and greet guests
• Obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio
• Ensure guests' stays are comfortable and guest needs are met
• Maintain quality and personal services at all times
• Ensure effective implementation of the IMS policy and procedures
• Ensure continuous training and awareness of the IMS system
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements
• Identify new activities that are in relation to EASI and HIRADC.
• Edit, correct incomplete and/or poorly entered profiles and follow up with colleagues who have input incorrect addresses or profiles and take appropriate action
• Responsible for maintaining the LQE
• Carry out Lobby Duty during peak hours and meet and greet guests upon arrival
• Ensure all rooms assigned for arrivals are ready prior to guest's check-in
• Check VIP's room prior to arrival ensuring all known amenities are setup
• Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and during their stay
• Attend FO/Rooms briefings and regular or related meetings regarding guest recognition and database
• Ensure birthday/anniversaries/honeymooner setup for in-house and future arrival guests
• Coordinate service and amenity deliveries for each repeat guest based on personal guest preferences
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Public Relations Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Public Relations Full time**Job Overview**Ogilvy Public Relations is seeking a skilled Public Relations Executive to join our team.The ideal candidate will possess excellent communication and project management skills, with the ability to work independently and as part of a team.Responsibilities include:Coordinating and executing client projects with precision and attention to...
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Executive, Public Relations
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Guest Experience Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott Executive Apartments Kuala Lumpur Full timeAbout the Role">We are seeking an experienced Guest Services Manager to join our team at Marriott Executive Apartments Kuala Lumpur. As a key member of the hotel team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of guest service are met and exceeded.">Responsibilities">">Manage a team of staff to...
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Guest Services Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott Executive Apartments Kuala Lumpur Full timeCompany DescriptionMarriott Executive Apartments Kuala Lumpur offers 353 apartments ranging from studios to 1 – 3 bedroom suites. The hotel features The Resident's Lounge (all day dining) and a rooftop garden/events venue, along with a swimming pool, fitness center, and kid's club. Located near the Kuala Lumpur City Center (KLCC) and 1 km to the iconic...
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Guest Services Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott Executive Apartments Kuala Lumpur Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Marriott Executive Apartments Kuala Lumpur.Company DescriptionMarriott Executive Apartments Kuala Lumpur offers 353 apartments ranging from studios to 1 – 3 bedroom suites. The hotel features The Resident's Lounge (all day dining) and a rooftop garden/events...
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Operations Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott Executive Apartments Kuala Lumpur Full timeResponsibilitiesSupervise and lead a team of hospitality professionals to deliver exceptional guest experiencesMaintain high standards of customer service and satisfactionEnsure seamless execution of front desk operations, including check-in, check-out, and guest requestsDevelop and implement strategies to improve guest satisfaction and loyalty
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Communication Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Public Relations Full time**Job Description**We are looking for a highly organized and motivated PR Project Coordinator to join our team at Ogilvy Public Relations.The successful candidate will be responsible for:Project coordination and execution, ensuring timely completion and high-quality results.Developing and maintaining effective relationships with clients and internal...
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Guest Services Director
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott Executive Apartments Kuala Lumpur Full timeAbout the RoleWe are seeking an experienced Operations Manager to oversee day-to-day guest services at our apartment hotel.The successful candidate will supervise staff, ensure customer satisfaction, handle receptionist duties, and maintain effective communication with guests and team members.
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Guest Services Coordinator
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full timeJob SummaryWe are looking for a highly organized and detail-oriented Guest Relations Executive to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our front office team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key AccountabilitiesMeet and greet guests upon...
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Guest Relationship Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia WIT VENTURES SDN BHD Full timeThis job is about managing guest relations, room bookings, and maintaining a smooth hotel operation. You might like this job because you get to interact with guests, analyze market data, and oversee daily tasks for the front desk team.Job DescriptionInteract with guests, guide them through the booking process, and input their information into the...
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Hotel Operations Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeJob OverviewThe General Manager will oversee daily hotel operations, ensuring seamless coordination between departments.Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth, and development of the hotel.Prepare and manage budgets, monitor financial performance, and achieve revenue and profitability goals.Key...
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Guest Experience Coordinator
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Public Relations Executive
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full timeKimpton Hotels & Restaurants is a boutique hotel chain that prides itself on its unique destinations and heartfelt human connections. We believe that our spaces should blend spirit, style and delight to create an addictive culture of refined irreverence. As a Marketing & Communication Executive, you will help us bring this vision to life.Your key...
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General Hotel Manager Position
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeCompany OverviewExecutive Recruiters specializes in providing top talent to hotels and resorts worldwide.Job DescriptionThe General Manager will oversee daily hotel operations, ensuring seamless coordination between departments.Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth, and development of the hotel.Required...
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Resort Leadership Opportunity
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeJob SummaryExecutive Recruiters is seeking a highly experienced General Manager to lead our hotel operations team.Key ResponsibilitiesOversee daily hotel operations, ensuring seamless coordination between departments.Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth, and development of the...
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General Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full timeKuala Lumpur, Malaysia | Posted on 11/25/2024Oversee daily hotel operations, ensuring seamless coordination between departments (front office, housekeeping, F&B, and maintenance).Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth and development of the hotel.Prepare and manage budgets, monitor financial performance,...
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PR Project Coordinator
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Public Relations Full time**Job Summary**Ogilvy Public Relations seeks a Senior Communications Manager to lead our public relations efforts.The ideal candidate will have:A proven track record of success in public relations, with a focus on strategic planning and execution.Exceptional leadership and communication skills, with the ability to motivate and guide team members.Strong...
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Senior Communications Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Public Relations Full time**About the Job**We are seeking a highly motivated and experienced Public Relations Executive to join our team at Ogilvy Public Relations.The successful candidate will be responsible for:Coordinating and executing client projects with precision and attention to detail.Developing and maintaining strong relationships with clients and agency staff.Drafting...
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Guest Services Officer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lanson Place Full timeAttend to guests enquiries and request promptly.Interact with guests on all matters relating to Lounge, rooming, cashiering and guest information services.Assist in gathering feedback from guests to improve services.Provide Breakfast services as per standard and procedure.Look into stock arrangement, including receiving items for operations uses.Coordinate...
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Guest Service Executive
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels and Resorts Full timeTraders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...