Store Manager

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA's retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Sephora Malaysia is looking to recruit a Store Manager to be based at Suria KLCC, Kuala Lumpur.

Job Roles and Responsibilities:

Store Performance and Monitoring

• Taking full ownership of the store and its commercial success.
• Forecasting, analyzing sales and relevant data to drive store results and challenge the status quo.
• Addressing identified improvement areas.
• Driving continuous improvements in the store's sales, productivity and profitability.
• Sharing best practices to drive the collective performance of all district stores.
• Utilizing client service reporting and observations to monitor service levels and remedy areas of opportunity.
• Monitoring daily, weekly and monthly sales results and communicate to staff members and report through to HQ.
• Escalating issues to the Senior Manager, Retail, Area Manager or other Retail Back Office partners where needed.

Self/Team Management: People Development

• Leading service by example.
• Balancing time between selling and leading team members on the sales floor.
• Ensuring there is always a manager in charge on duty (MIC) on the sales floor, focusing team members on serving customers and on selling.
• Scheduling staff so as to properly serve customers, driving sales and executing tasks.
• Managing the recruitment and training of store team members.
• Ensuring all HR policies and procedures are adhered to.
• Creating a high performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback, including actively managing poor performance.
• Working with Area Manager to identify and develop strong performers.

Self/Team Management: Training

• Ensuring all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge.
• Coaching and motivating individuals within assigned area to maximize their performance.
• Completing all applicable training programs.
• Effectively applying the learning on the job.
• Seeking coaching and learning opportunities to continually improve own performance.

Store Management – Merchandising

• Ensuring all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.

Store Management – Operations

• Ensuring the legal and financial integrity of the store.
• Ensuring proper in-store Sephora executions according to established standards and directives.
• Managing all store operations in a systematic and efficient manner, as per established policies and procedures.
• Ensuring merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Ensuring cash register transactions are processed quickly and accurately.
• Leading and implementing all applicable loss prevention policies and procedures.
• Maintaining a safe and productive shopping and working environment.

Customer Service

• Being a role model for customer service and meeting or exceeding customers' expectations.
• Driving a service and selling culture in the store.
• Monitoring customer satisfaction and feedback systems to drive continuous service improvement.

Job Requirements:

• You have a minimum secondary school education, preferred advanced diploma or University degree.
• You have a minimum 5 to 8 years work experience in a beauty/fashion customer and commercial focused retail environment.
• You have a minimum of 3 years' experience in the capacity of a Store Manager, managing a team of at least 20 members.
• You have intermediate selling experience.
• You have comprehensive product, retail and industry understanding.
• You have advanced MS Office proficiency.

While at Sephora, you'll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.This, is the future of beauty. Reimagine your future, at Sephora.