Management Information System
4 days ago
Responsibilities:
- Develop and implement the organization's Management Information System in alignment with business objectives.
- Oversee the design, development, and implementation of software and hardware solutions.
- Ensure the reliability, security, and performance of the information systems.
Data Management:
- Manage the collection, storage, and retrieval of data to support business processes.
- Implement and maintain data quality and integrity standards.
- Design and implement data backup and recovery procedures.
- Lead and mentor a team of MIS professionals, providing guidance and support.
- Collaborate with other departments to understand their information system needs and ensure seamless integration.
New Project Management:
- Lead the planning, implementation, and evaluation of new IT projects and systems across the organization.
- Collaborate with cross-functional teams to define project requirements, timelines, and deliverables.
- Manage project budgets, resources, and stakeholder expectations to ensure successful outcomes.
- Conduct post-implementation reviews to assess project success and identify lessons learned for future improvements.
Security and Compliance:
- Implement and enforce security policies and procedures to safeguard the organization's information assets.
- Ensure compliance with relevant regulations and standards.
HQ IT Support:
- Provide technical support and troubleshooting for hardware and software issues at the headquarters.
- Manage and maintain IT infrastructure, including servers, networking equipment, and storage systems.
- Collaborate with external vendors and service providers for IT-related services and support contracts.
- Ensure the security and integrity of data systems through regular backups, updates, and monitoring.
Digitalization Transformation for HQ and Restaurants:
- Lead digitalization efforts to streamline operations and enhance customer experience across headquarters and restaurant locations.
- Identify opportunities for automation and process improvement using technology solutions.
- Implement digital tools and platforms to optimize workflows, inventory management, and customer relationship management.
- Train staff members on the use of new digital tools and technologies to maximize efficiency and productivity.
- Oversee the management and maintenance of Point-of-Sale (POS) systems across all restaurant locations.
- Coordinate with vendors to ensure the smooth functioning of POS hardware and software.
- Implement POS system upgrades and enhancements to meet evolving business needs.
- Generate reports and analyze POS data to identify trends, opportunities, and areas for improvement.
ERP Project:
- Project Management: Lead the end-to-end implementation of ERP systems, including project planning, resource allocation, and timeline management.
- System Implementation & Integration: Manage all stages of ERP implementation, including data migration, system configuration, and user acceptance testing (UAT).
- Cross-functional Collaboration: Work closely with departments (Finance, Central Kitchen, Operations, etc.) to tailor the ERP system to meet unique departmental needs.
- System Optimization & Troubleshooting: Monitor ERP performance and optimize system functionality to improve operational efficiency.
- Documentation & Compliance: Maintain detailed documentation of ERP system architecture, user guidelines, and SOPs.
- Reporting & Data Analysis: Generate periodic and ad-hoc reports to support decision-making and performance tracking.
Training and Development:
- Develop training programs for staff to enhance their proficiency in using information systems.
- Stay current with industry trends and advancements, providing recommendations for continuous improvement.
Job Requirement:
- Experience in managing information systems, with a minimum of 3-5 years in a managerial role.
- Experience with POS systems, database management, digitalization initiatives, and implementation.
- Direct experience in Retail or Food & beverage chain is preferred.
- Able to work in Ulu Tiram, Johor Bahru.
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