Senior Product Manager, CPaaS

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time
Senior Product Manager, CPaaS

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

This role is responsible for driving the strategy, roadmap building and product management for the CPaaS service in Maxis, serving Enterprise business customers. The successful candidate is also responsible for ensuring that the product delivers against both the customer requirements and Maxis Enterprise strategic, commercial, financial and market share targets.

What are you accountable for?

  • Accountable for revenues, market share and profit margins for the CPaaS service, which comes under the Voice and Unified Communications portfolio.
  • Responsible for analyzing market conditions and champion requirements to set an industry leading offering.
  • Manage insights on product performance, as well as analysis of relevant technology evolution, competition, market dynamics and major developments.
  • Accountable for Product Lifecycle Management & GTM along with internal and external stakeholder management.
  • Define product related Capex / Opex requirements for the business during the annual planning cycle.
  • Accountable for defining the operational customer experience and multi-channel environment.
  • To build & maintain a strong relationship with key stakeholders involved in all business units including Technology (IT and Networks).

What you need to have for this role?

  • Domain Knowledge: Strong understanding of VoIP, Messaging and WhatsApp integration and automation concepts, technologies, integration frameworks and market trends.
  • Technical background: Ability to comprehend technical specifications, APIs and integration frameworks.
  • Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
  • Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
  • Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
  • Minimum 10 years as a Product Manager, preferably in SaaS, with expertise in communication platforms or related fields such as Contact Centres, Hosted PBX, APIs, etc.
  • Bachelor's degree in computer science, engineering, business, or a related discipline.

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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