Quality Assurance Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time
Quality Assurance Manager (Group Technology)

The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area(s) and to recommend solutions with a goal to work towards achieving higher compliance level, improve operational gaps and effective environment to support and add value to the business. The other key responsibilities are as detailed below:

Key Responsibilities and Accountabilities:

Functional (job responsibilities)

  • Manage all aspects of planning, developing and executing quality assurance fieldwork, programs and initiatives.
  • Drive and facilitate division-wide quality assurance self-assessment exercise for all IT pillars, including regional entities.
  • Conduct planned and ad hoc compliance checks to ensure adherence to internal and regulatory requirements and improve overall compliance level.
  • Objectively conduct independent assessments and quality inspections in ensuring that the services and deliverables meet the established set of standards and processes.
  • Identify pain points for improvement from people, process, technology and reporting perspective and propose recommended solutions on the operational gaps.
  • Work closely with stakeholders/issue owners to address the gaps and implement corrective and preventive action plans.
  • Deliver quality assurance related awareness & provide advisory role.
  • Own quality assurance framework and methodology, such as testing and sampling approach.

Organizational (organizational responsibilities)

Administration:

  • Provide efficient administrative support functions within the department & ensure accurate compilation & submission for management reporting or relevant committee meetings.
  • Assist Head of Department to reduce overhead costs & meet budgeted targets.

Jobholder Requirements:

Education/Qualification

  • Professional IT qualification/IT degree/related degree or diploma.

Experience/Requirements

  • At least 5 years related experience in IT with thorough understanding of IT landscape, in order to be able to conduct independent assessment on identified services and support processes.
  • Sound knowledge of overall IT processes and services.
  • Experience and exposure in audit/compliance assessment/independent quality assessment for IT pillars, especially in Security and Infrastructure area, preferably with operations background.
  • Strong communication, analytical and report writing skills.
  • Possess understanding of BNM RMIT policy.

Certification/Licensing Requirements

  • Exposure/certification in the below area is a plus:
  • BNM RMIT
  • PCI-DSS
  • Swift Guidelines
  • MAS TRM
  • NBC TRM
  • SBV Circulars
  • HKMA
  • ITIL
  • IS27001, NIST
  • PMBOK
  • TOGAF
  • COBIT
  • Lean IT

What's Next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
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