Quality Assurance Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time
Job Overview

We are seeking a seasoned Quality Assurance Expert to join our team in Damansara office. This key role will provide support to Operational teams and insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.

This position supports the team through providing data on training, process, knowledge and control gaps, ensuring these are addressed as part of the FNZ Operational quality framework.

FNZ's dedication to quality has allowed us to become a leader in our industry. As an experienced quality assurance specialist, your role is to build on this reputation with an unwavering commitment being exceptionally organized, professional and driven to take our products to the next level in accuracy, security, and service.

You will be charged with developing a complete QA program that not only safeguards product quality but also fosters a culture in which all employees are actively engaged.

Main responsibilities include:

  1. Interpreting, building upon, and complying with company quality assurance standards.
  2. Maintaining complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
  3. Documenting quality assurance activities with internal reporting and audits.
  4. Identifying training needs and taking action to ensure staff compliance.
  5. Assisting operations by tracking, documenting, and reporting quality levels as well individual reporting for SLAs and KPIs.
  6. Providing input to enhance and update the Quality Framework as required to remain relevant and aligned to the organisation's goals.
  7. Monitoring risk-management procedures, maintaining an issues register for managers and reporting functionality gaps/issues to the System stabilization project.
  8. Providing training and support to other quality assessors covering systems, policies, procedures, and core processes.


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