Customer Service Officer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gazelle Blossom Full time

Gazelle Blossom WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Officer

Direct message the job poster from Gazelle Blossom

Responsibilities

  • Deliver fair outcomes to our customers and ensure the quality of service in place.
  • Actively share customer feedback with internal departments to improve the customer experience.
  • Actively respond to the feedback received from social media.
  • Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

  • 1+ years of hands-on experience in the fintech or blockchain industry.
  • Familiar with professional English email writing.
  • Ability to articulate issues or problems to internal departments.
  • Knowledge of blockchain would be an advantage.
  • The ability to communicate in Mandarin would be an advantage.
  • Good and positive attitude with a keen interest in learning.

Benefits

  • Competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).
  • Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programs to help you succeed.
  • Employee engagement, recognition, and appreciation program.
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
  • Team Building.
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Consulting

Industries

Design Services

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