Sr Operations Manager
4 days ago
Sutherland is seeking an organized and goal-oriented person to join us as an Sr Operations Manager – Tech and Sales. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Job Description:Sr Operations Manager in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
Our most successful candidates will have:
- Bachelor's degree or Associate degree from an accredited college or university.
- Three years of operations and management experience; process transformation experience required.
- Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
- Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
- Excellent working knowledge of MS Office applications.
- Experience in managing a team of work-from-home direct reports.
- Proficient in English.
- Must have relevant experience in handling a web hosting and sales account or technical account and sales account.
Internal Candidates:
- Must pass the HR filtering (tenure, no active disciplinary action).
- With annual performance rating of Exceeds Most or Clearly Exceeds in the last performance cycle.
All your information will be kept confidential according to EEO guidelines.
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