Jr Technical Support Engineer

1 week ago


Petaling Jaya, Selangor, Malaysia Tapway Full time

This job is for a Jr Technical Support Engineer at Tapway, where you'll help keep cool AI systems running smoothly. You might like this job because it offers great growth opportunities in tech while working in a fun mall environment

  • Great growth potential in a fast-growing AI and Cloud industry

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for a Technical Support Engineer to:

  • Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
  • Act as the primary escalation point for complex technical issues.
  • Coordinate troubleshooting efforts and assign tasks to technical support staff.
  • Liaise with the mall's facility management team and vendors for maintenance and repair schedules.
  • Liaise with Tapway's personnel for knowledge transfer and L3 troubleshooting/rectification.
  • Ensure compliance with SLAs, uptime requirements, and incident response times.
  • Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
  • Conduct training and guidance for junior technical support staff.
  • Document system updates, fixes, and modifications for reference.
Job Requirements
  • Basic knowledge of computer networking and operating systems.
  • 2-3 years experience in technical support fields or project management.
  • Basic software or programming knowledge and basic network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System.
  • Possess good software and hardware troubleshooting skills.
  • Must have own transport to travel to client's sites.
  • Must be willing to work on short notice outside of work hours.
  • Team player and able to deliver solutions within a tight timeline.
  • Good communication skills in written and spoken English and Bahasa Malaysia.
  • Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others.
  • An unending willingness to learn.
  • Strong leadership qualities.
  • Must be willing to work in a highly dynamic and challenging technology company environment.
Skills
  • Team Oriented
  • Problem Solving
  • Troubleshooting
  • Hardware Troubleshooting
Company Benefits
  • Medical insurance coverage.
  • Unlimited coffee supplies in the pantry (we love coffee).
  • Free parking at the office.
  • Yearly Optic/Dental allowance.
  • Yearly medical checkup allowance.
  • Hybrid mode: We are working remotely thrice a week, and working at the office 2 days.

Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation. By leveraging connected sensors and Artificial Intelligence (AI) technologies, businesses can now track behavior of people, vehicles, and assets in order to improve customer experience, streamline business operation and enhance security.

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