Technical Support Engineer

2 weeks ago


Petaling Jaya, Selangor, Malaysia Tapway Full time
Technical Support Engineer (Contract On-site Support)

Job Description

  • Vibrant and dynamic work environment
  • Great growth potential in a fast-growing AI and Cloud industry

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for a Technical Support Engineer to:

  • Monitor and maintain the ANPR cameras, servers, and software applications.
  • Perform routine system health checks, ensuring all components function correctly.
  • Troubleshoot hardware failures (cameras, network switches, cabling, etc.) and software errors.
  • Respond promptly to system alerts or reported issues from the mall's management or users.
  • Conduct preventive maintenance and firmware/software updates as required.
  • Assist in vehicle entry/exit dispute resolutions by verifying ANPR records.
  • Collaborate with the senior technical support for complex issue resolution.
  • Maintain an on-site inventory of spare parts and tools needed for quick fixes.

Job Requirements

  • Basic knowledge of computer networking and operating systems
  • 1-2 years experience in technical support fields or project management. Fresh graduates are welcome to apply.
  • Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
  • Possess good software and hardware troubleshooting skills.
  • Must have own transport to travel to client's sites
  • Must be willing to work on short notice outside of work hours
  • Team player and able to deliver solutions within a tight timeline.
  • Good communication skills in written and spoken English and Bahasa Malaysia.
  • Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
  • An unending willingness to learn
  • Must be willing to work in a highly dynamic and challenging technology company environment.
Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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