Technical Support Engineer
2 weeks ago
Job Description
- Vibrant and dynamic work environment
- Great growth potential in a fast-growing AI and Cloud industry
Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.
Thus, we are looking for a Technical Support Engineer to:
- Monitor and maintain the ANPR cameras, servers, and software applications.
- Perform routine system health checks, ensuring all components function correctly.
- Troubleshoot hardware failures (cameras, network switches, cabling, etc.) and software errors.
- Respond promptly to system alerts or reported issues from the mall's management or users.
- Conduct preventive maintenance and firmware/software updates as required.
- Assist in vehicle entry/exit dispute resolutions by verifying ANPR records.
- Collaborate with the senior technical support for complex issue resolution.
- Maintain an on-site inventory of spare parts and tools needed for quick fixes.
Job Requirements
- Basic knowledge of computer networking and operating systems
- 1-2 years experience in technical support fields or project management. Fresh graduates are welcome to apply.
- Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
- Possess good software and hardware troubleshooting skills.
- Must have own transport to travel to client's sites
- Must be willing to work on short notice outside of work hours
- Team player and able to deliver solutions within a tight timeline.
- Good communication skills in written and spoken English and Bahasa Malaysia.
- Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
- An unending willingness to learn
- Must be willing to work in a highly dynamic and challenging technology company environment.
Entry level
Employment typeContract
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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