Senior Service Automation Engineer

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

HCLTech Federal Territory of Kuala Lumpur, Malaysia

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About the role

As an experienced Senior Service Automation Engineer at HCL Technologies Malaysia SDN BHD, you will play a crucial role in designing, implementing, and managing automation solutions that optimize service delivery across IT systems and processes. You will work closely with cross-functional teams to improve IT service management processes, with a particular focus on CMDB (Configuration Management Database) and Control-M automation tools. If you are passionate about service automation, IT operations, and driving efficiency through process optimization, this is the perfect opportunity for you.

Key Responsibilities:

  1. Lead the design, development, and implementation of automation solutions for IT service management (ITSM), leveraging tools like Control-M and CMDB.
  2. Automate service-related processes, including scheduling, execution, and monitoring of jobs across various environments using Control-M.
  3. Integrate Control-M with other IT tools and platforms to enable seamless service workflows and reduce manual intervention.
  4. Work closely with the CMDB team to ensure accurate, up-to-date configuration data and automate synchronization between Control-M and CMDB systems.
  5. Develop and maintain automated workflows for incident, problem, and change management within ITSM frameworks.
  6. Collaborate with IT operations teams to automate system monitoring, alerts, and remediation actions.
  7. Improve and optimize service automation processes to ensure maximum efficiency, reduced errors, and improved service uptime.
  8. Provide technical leadership and mentorship to junior engineers and team members.
  9. Perform troubleshooting, root cause analysis, and provide recommendations for resolving automation-related issues.
  10. Create documentation for automation solutions, including technical specifications, procedures, and workflows.
  11. Engage with stakeholders to define automation requirements, develop solutions, and provide ongoing support.

Qualifications:

  1. Experience: 9+ years of experience in IT service automation, with at least 5 years working with CMDB and Control-M.
  2. Strong experience with Control-M for automating and managing batch jobs, workflows, and job scheduling.
  3. Expertise in CMDB tools, best practices, and integration with ITSM processes and other IT platforms.
  4. Proficiency in automation scripting using languages such as Python, Shell, or PowerShell.
  5. Experience in integrating Control-M with monitoring and event management tools to enable automatic remediation and orchestration of service processes.
  6. Familiarity with ITIL processes, specifically in service operation, incident, and change management.
  7. Experience working with cloud-based infrastructure (e.g., AWS, Azure) for automation purposes is a plus.
  8. Knowledge of DevOps principles and tools to support continuous improvement of automation processes.
  9. Experience with databases and SQL for troubleshooting and optimizing automation solutions.
  10. Ability to mentor junior engineers and promote a culture of continuous learning and improvement.
  11. Leadership skills to drive change and ensure automation goals are met in alignment with organizational priorities.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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