Senior Service Automation Engineer
2 days ago
HCLTech Federal Territory of Kuala Lumpur, Malaysia
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About the role
As an experienced Senior Service Automation Engineer at HCL Technologies Malaysia SDN BHD, you will play a crucial role in designing, implementing, and managing automation solutions that optimize service delivery across IT systems and processes. You will work closely with cross-functional teams to improve IT service management processes, with a particular focus on CMDB (Configuration Management Database) and Control-M automation tools. If you are passionate about service automation, IT operations, and driving efficiency through process optimization, this is the perfect opportunity for you.
Key Responsibilities:
- Lead the design, development, and implementation of automation solutions for IT service management (ITSM), leveraging tools like Control-M and CMDB.
- Automate service-related processes, including scheduling, execution, and monitoring of jobs across various environments using Control-M.
- Integrate Control-M with other IT tools and platforms to enable seamless service workflows and reduce manual intervention.
- Work closely with the CMDB team to ensure accurate, up-to-date configuration data and automate synchronization between Control-M and CMDB systems.
- Develop and maintain automated workflows for incident, problem, and change management within ITSM frameworks.
- Collaborate with IT operations teams to automate system monitoring, alerts, and remediation actions.
- Improve and optimize service automation processes to ensure maximum efficiency, reduced errors, and improved service uptime.
- Provide technical leadership and mentorship to junior engineers and team members.
- Perform troubleshooting, root cause analysis, and provide recommendations for resolving automation-related issues.
- Create documentation for automation solutions, including technical specifications, procedures, and workflows.
- Engage with stakeholders to define automation requirements, develop solutions, and provide ongoing support.
Qualifications:
- Experience: 9+ years of experience in IT service automation, with at least 5 years working with CMDB and Control-M.
- Strong experience with Control-M for automating and managing batch jobs, workflows, and job scheduling.
- Expertise in CMDB tools, best practices, and integration with ITSM processes and other IT platforms.
- Proficiency in automation scripting using languages such as Python, Shell, or PowerShell.
- Experience in integrating Control-M with monitoring and event management tools to enable automatic remediation and orchestration of service processes.
- Familiarity with ITIL processes, specifically in service operation, incident, and change management.
- Experience working with cloud-based infrastructure (e.g., AWS, Azure) for automation purposes is a plus.
- Knowledge of DevOps principles and tools to support continuous improvement of automation processes.
- Experience with databases and SQL for troubleshooting and optimizing automation solutions.
- Ability to mentor junior engineers and promote a culture of continuous learning and improvement.
- Leadership skills to drive change and ensure automation goals are met in alignment with organizational priorities.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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