IT Automation Specialist
3 days ago
HCLTech is a leading IT services company that requires an experienced Senior Service Automation Engineer to join its team in Kuala Lumpur, Malaysia.
As a key member of our IT service management team, you will be responsible for designing, implementing, and managing automation solutions that optimize service delivery across IT systems and processes.
- You will lead the design, development, and implementation of automation solutions for IT service management (ITSM), leveraging tools like Control-M and CMDB.
- Automate service-related processes, including scheduling, execution, and monitoring of jobs across various environments using Control-M.
- Integrate Control-M with other IT tools and platforms to enable seamless service workflows and reduce manual intervention.
Key Responsibilities:
- Lead the design, development, and implementation of automation solutions for IT service management (ITSM), leveraging tools like Control-M and CMDB.
- Automate service-related processes, including scheduling, execution, and monitoring of jobs across various environments using Control-M.
- Integrate Control-M with other IT tools and platforms to enable seamless service workflows and reduce manual intervention.
- Work closely with the CMDB team to ensure accurate, up-to-date configuration data and automate synchronization between Control-M and CMDB systems.
- Develop and maintain automated workflows for incident, problem, and change management within ITSM frameworks.
- Collaborate with IT operations teams to automate system monitoring, alerts, and remediation actions.
- Improve and optimize service automation processes to ensure maximum efficiency, reduced errors, and improved service uptime.
- Provide technical leadership and mentorship to junior engineers and team members.
- Perform troubleshooting, root cause analysis, and provide recommendations for resolving automation-related issues.
- Create documentation for automation solutions, including technical specifications, procedures, and workflows.
- Engage with stakeholders to define automation requirements, develop solutions, and provide ongoing support.
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