Travel & Meeting Senior Process Expert - EMEA & APAC

Travel & Meeting Senior Process Expert - EMEA & APAC

Apply locations MY - Petaling Jaya time type Full time posted on Posted 27 Days Ago job requisition id R0021584

At Elanco (NYSE: ELAN) – it all starts with animals

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better – join our team today

Purpose: We are seeking a knowledgeable and detail-oriented Travel and Meeting Subject Matter Expert to support our Concur site refresh project. The ideal candidate will have extensive experience with SAP Concur Travel and Expense systems and will be responsible for data gathering, data validation, audit rule review, configuration of travel settings and prompts, system testing and providing relevant training on Concur and company Travel & Meeting policies.

Location: This role is to be located at the Elanco Business Solutions, Kuala Lumpur.

Key Responsibilities & Deliverables:

• Data Management:
  • Collect and validate data required for the Concur site refresh project. Ensure data accuracy and integrity throughout the project lifecycle.
• System Configuration:
  • Review and update audit rules, travel settings and prompts within the Concur system to align with company policies and compliance requirements.
  • Customize workflows, approval hierarchies and reporting templates as needed.
• Testing and Quality Assurance:
  • Develop and execute comprehensive test plans to ensure system functionality and compliance.
  • Identify, document and resolve any issues or discrepancies during the testing phase.
• Training and Support:
  • Develop and deliver training programs for employees on the use of the Concur Travel and Expense system and Meeting platform.
  • Provide ongoing support and troubleshooting to users, addressing inquiries related to system issues or expense reporting processes.
• Policy Compliance and Reporting:
  • Ensure all travel and meeting activities comply with company policies and regulatory requirements.
  • Collaborate with the finance team to generate reports on Travel and Meeting trends, compliance tracking and auditing.
• Collaboration and Stakeholder Engagement:
  • Serve as the primary point of contact for Concur, TMC, Hotel and Meeting platform.
  • Work closely with external vendors and service providers to coordinate system updates and resolve issues.
  • Participate collaboratively in cross-functional teams and projects to develop, implement, and maintain organizational processes, tools, and documentation, as assigned.
• Process Delivery:
  • Support centralized travel account reconciliation process.
  • Manage travel-related inbox communications and provide solutions to problems.
  • Able to communicate effectively with employees to help resolve travel issues.
  • Able to create and track resources that enable the travel department to guide employees through the travel program.
  • Assist team with creating vendors, getting invoices paid, and managing teams POs.
  • Create all trouble tickets with Concur and/or IT and follow them to ensure they are resolved.
  • Join bi-weekly calls with FCM and Concur to help with the transition of the travel team.
  • Join all calls with suppliers/vendors to have a better understanding and assist where needed.
  • Manage and assist with CVENT for small meetings.
  • Assist the hotel RFP project.
  • Enhance organization and department effectiveness and efficiencies through means of identifying and owning steps to improve processes.
  • Assist with making changes and updates to the travel section on The Spot.
  • Develop and design KPI dashboards.

Requirements:

Minimum Requirements:

• Bachelor's degree in Business Administration, Finance, Information Technology or a related field.
• Minimum of 5 years of experience managing and supporting SAP Concur Travel and Expense systems or similar platforms.
• In-depth knowledge of Concur configuration, including travel booking and reporting functionalities.
• Understanding the integration between Concur Travel and other systems.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
• Project management experience is a plus.
• Performance driven – seeks and acts on results.
• Focused on compliance and controls.
• Ability to work across cultures and across diverse management styles.
• Self-motivated professional with excellent customer service and strong working/team building relationship skills.
• Ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team.
• Ability to recognize changing needs and pre-prioritize activities accordingly, is able to complete assigned projects and meet defined objectives and milestones.
• Independent forward thinker on process improvement; continuously looks for ways to improve our service level and how we do things today.
• Capable of problem-solving and conflict resolution.
• Develop and deliver presentations and training.
• Works well under pressure.

Preferred Certifications:

• SAP Concur Implementation and Configuration Certification.
• Relevant project management certifications (e.g. PMP) are advantageous.

Travel:

• Up to 20% for project work and client/customer interaction.

Company Overview

Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for around 10,000 employees. At Elanco, we're driven by our vision of food and companionship enriching life – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.