Relationship Management

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
**Relationship Management - Team Lead****Experienced (Team Lead)**Location Malaysia - Kuala Lumpur Department Business Development and Partnerships SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.**About the team:**We are seeking an experienced and motivated Team Leader – Relationship Manager to oversee a team of Relationship Managers within our SPayLater offline merchant acquisition department. The ideal candidate will have a strong background in payments, excellent leadership skills, and a proven track record of managing a high- performing team. The role involves guiding the team in acquiring new clients, managing merchant relationships, and driving revenue growth through effective sales strategies and exceptional client service.**Job Description:****Team Leadership & Development:*** Lead, motivate, and coach a team of Relationship Managers to achieve individual and team sales targets.* Provide guidance and support to the team, ensuring they have the tools, knowledge, and skills to succeed in their roles.* Conduct regular one-on-one meetings and performance reviews to ensure team members are aligned with business goals.* Identify training and development needs for the team, facilitating continuous improvement in skills and product knowledge.* Foster a positive and collaborative team culture that emphasizes high performance, accountability, and client success.**Sales Strategy & Execution:*** Develop and implement sales strategies for acquiring new offline merchants and expanding business with existing clients.* Lead by example in generating new business and driving the sales process for payment acquisition solutions.* Ensure the team effectively targets and approaches high-value prospects, leading to strong client acquisitions.* Collaborate with senior leadership to establish revenue targets and performance metrics, ensuring alignment with company objectives.**Client Relationship Management:*** Oversee key client relationships to ensure high levels of satisfaction, retention, and long-term partnerships.* Ensure that the team is delivering tailored solutions that meet the specific needs of clients.* Address escalated client issues or concerns, resolving them in a timely and professional manner.* Monitor market trends, client needs, and competitive offerings to guide the team in providing relevant and innovative solutions.**Performance Monitoring & Reporting:*** Track and analyze team performance against sales goals, client acquisition targets, and service metrics.* Prepare and present regular performance reports to senior management, highlighting successes, challenges, and opportunities for growth.* Implement corrective actions when necessary to ensure the team stays on track to meet business objectives.* Use CRM and other tools to track activities, opportunities, and client information accurately.**Collaboration & Cross-Functional Support:*** Work closely with marketing, product, and operations teams to align strategies and ensure the successful delivery of payment solutions to clients.* Provide feedback to product teams on client preferences, trends, and new product opportunities.* Collaborate with internal teams to ensure smooth onboarding, implementation, and ongoing support for clients.**Requirements:*** Bachelor's degree in Business Administration, Finance, Marketing, or a related field. A Master's degree is a plus.* Minimum of 5 years of experience in payment acquisition, business development, or relationship management, with at least 2 years in a leadership or supervisory role.* Proven experience in managing a team to achieve sales targets and client satisfaction goals.* In-depth knowledge of payment processing, merchant services, and e-commerce payment solutions.* Strong leadership, coaching, and mentoring skills to drive team performance.* Excellent sales acumen and the ability to close deals and drive business growth.* Exceptional communication and negotiation skills, both written and verbal.* Analytical skills to track performance, identify trends, and adjust strategies accordingly.* Ability to work cross-functionally, collaborating with various teams to meet client needs.* Proficiency in CRM systems and sales management tools.* Knowledge of industry regulations and compliance requirements related to financial services.* Experience in B2B sales and client-facing roles, particularly within the fintech or payments industry.* Familiarity with digital payment trends and emerging technologies.* Experience in the credit industry would be advantageous.* Proficiency in English, Malay, and Chinese is advantageous.
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