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Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full timeData and Finance Application Support RoleThis is an exciting opportunity to work with a team of experts who deliver tailored support to clients in data and finance consulting.Main Responsibilities:Provide Level 2 support for user inquiries related to data and finance applications, ensuring timely resolution and adherence to SLAs.Collaborate with development...
Data & Finance Support Engineer
1 month ago
Job Responsibilities:
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
- Work on timely resolution for reported incidents to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by the event monitoring tool.
- Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
- Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
- Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
- Adopt standard Incident and Problem Management workflow and processes, i.e., timely ticket, defect, and incidents logging including proper change management processes and quality issue/impacts emails.
- Participate in DR/BCM activities or infrastructure-related upgrades.
- Responsible for capacity management. Monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead.
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.
Job Requirements:
- Degree in computer science/engineering or related disciplines.
- At least 5 years of experience in application development and support environment in Banking Finance, ETL, or Data warehouse.
- Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, and BI Tools skillsets.
- Mandatory Technical skills: Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Informatica, Hadoop, OneSumX, Hyperion, BASEL, Cloudera Big Data, Teradata.
- Knowledge of ITIL or a similar framework will be an advantage.
- Excellent communication, interpersonal, and analytical skills.
