Onboarding Specialist

1 week ago


Penang, Malaysia TP Full time

4 days ago Be among the first 25 applicants

Talent Acquisition - Actively recruiting talents for BPO

● Onboard customers from the moment they sign-up until their first transaction. Help them go through sign up, account verification, account setup, explain how Aspire works, and pitch how it can add value to their business.

● Make their onboarding experience delightful and make each touchpoint with Aspire a great moment for them.

● Be the voice of the customer internally, and lead cross-functional projects to rally all teams around improvements for Aspire to serve them better. Work closely with relevant internal stakeholders (compliance, product, marketing, etc) to facilitate onboarding customers.

● Own the early-lifecycle engagement metrics for startup customers: conversion, engagement.

● Be responsible for ensuring all client records are compliant with Anti-Money Laundering (AML) and Know Your Client (KYC) regulatory standards in a timely fashion.

● Review the collection and verification of data performed to ensure all KYC records are accurate and complete.

● Perform enhanced due diligence on sensitive clients.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst
  • Industries
  • Outsourcing and Offshoring Consulting
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