System Engineer-Amazon Connect
7 days ago
Job Title: System Engineer
Location: Federal Territory of Kuala Lumpur, Malaysia
Responsibilities- A good understanding of Amazon Connect including call flows, IVR, routing groups, Polly STT, Agents
- At least 5-10 Years as System Engineer
- Understanding of how Lambda functions and SQL support complicated queues
- Ability to run reports for Amazon Connect using Quicksite and analysing CTR records
- Contact Lens, Quality Management, Score cards and Workforce Scheduling using Amazon Connect would be advantageous
- Understanding of how CTI integrations to Salesforce Health cloud functions would be advantageous
- Excellent Understanding of Operator Connect and Teams Admin Centre for Voice Services
- Good understanding of SIP to support Audiocodes SBC configurations
- Supporting Yealink SIP handsets
- Would need to learn how to support the Luware Nimbus CCaaS solution for our Turkey region
Mid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology and Other
IndustriesBanking
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