System Engineer-Amazon Connect

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

Job Title: System Engineer

Location: Federal Territory of Kuala Lumpur, Malaysia

Responsibilities
  • A good understanding of Amazon Connect including call flows, IVR, routing groups, Polly STT, Agents
  • At least 5-10 Years as System Engineer
  • Understanding of how Lambda functions and SQL support complicated queues
  • Ability to run reports for Amazon Connect using Quicksite and analysing CTR records
  • Contact Lens, Quality Management, Score cards and Workforce Scheduling using Amazon Connect would be advantageous
  • Understanding of how CTI integrations to Salesforce Health cloud functions would be advantageous
Microsoft Teams Operator Connect (NTT/LoopUp) & Audiocodes (Direct Routing SBC's)
  • Excellent Understanding of Operator Connect and Teams Admin Centre for Voice Services
  • Good understanding of SIP to support Audiocodes SBC configurations
  • Supporting Yealink SIP handsets
  • Would need to learn how to support the Luware Nimbus CCaaS solution for our Turkey region
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology and Other

Industries

Banking

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