Warranty Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full time

This job is for a Warranty Specialist in the automotive industry. You might like this job because it involves managing warranty policies, analyzing technical trends, coordinating with suppliers, and conducting training for dealers.

Responsibilities
  • Manage and improve warranty guidelines and policies.
  • Process and confirm judgement on warranty claim as per schedule.
  • Control and monitor claim rates for parts, material, sublet and Flat Rate Time (FRT).
  • Handle enquiries on warranty claims and Prior Work Approval (PWA).
  • Conduct audit and analyze warranty policies compliance at dealer for improvement action plans.
  • Monitor and manage all warranty defective parts status.
  • Plan and conduct warranty loss reduction activity by close monitoring on the warranty rejection rate, submission time & accuracy.
  • Analyze market technical problem trends through warranty claim data and alert related parties.
  • Joint study with local suppliers, factory engineers and technical staff on difficult market cases.
  • Conduct meeting with assembly factory to improve product quality.
  • Discuss and coordinate with local suppliers to support any market technical issues.
  • Monitor other countries' market quality problems for preventive and improvement activity.
  • Monitor and ensure warranty claim payment from principal and suppliers.
  • Prepare and conduct Warranty & System training for nationwide dealers.
  • Develop and upgrade warranty and maintenance booklet.
  • Support for any company event which is related to warranty and explanation.
  • Plan and control section budgeting.
  • Prepare daily, weekly and monthly reports to the management.
  • Perform related duties as assigned or as the situation dictates.
Job Requirements
  • Candidate must possess at least Diploma / Degree in Engineering / Economic / Account or equivalent.
  • Required languages: English, Bahasa Malaysia; proficiency in Mandarin is a plus to better serve our Mandarin-speaking clients.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably with working experience in the automotive industry.
  • Excellent oral and written communication & negotiation skills.
  • Intermediate or advanced Microsoft Office skills.
  • Applicants must possess a valid driving license for regular travelling.
  • Applicants must be willing to work in Kuala Lumpur.
  • Full-time position.
Skills
  • Dealership Management Systems
  • Electric Vehicles
  • Hybrid Vehicles
Company Benefits
  • Accessible via MRT/LRT: Our working location is easily accessible via MRT/LRT, ensuring a smooth and convenient journey to work
  • Generous Medical Coverage: We offer generous medical coverage and comprehensive employee benefits, ensuring your health, well-being, and peace of mind are well taken care of
  • Attractive Compensation Package: We offer an attractive compensation package that rewards your skills, experience, and contributions, ensuring competitive pay and valuable benefits
  • Recognition and Reward: We value and appreciate our employees through recognition and reward program, celebrating achievements and contributions to inspire continuous growth
  • Teambuilding Activities: We foster a strong and collaborative workplace through engaging teambuilding activities, enhancing teamwork, communication, and positive work culture
  • Work Life Balance: We prioritize work-life balance, creating a supportive and cheerful environment where you can thrive both professionally and personally
About Great Wall Motor Sales Malaysia Sdn. Bhd.

Great Wall Motor Sales Malaysia Sdn. Bhd. (GWM Malaysia) is a wholly owned subsidiary of Great Wall Motor Co., Ltd., China's largest SUV and pickup manufacturer. Established on February 23, 2022, GWM Malaysia focuses on the maintenance and repair of motor vehicles, wholesale and retail of new motor vehicles, and the importation of new motor/electric vehicles, commercial cars, and their parts and accessories.

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