After Sales Service Specialist
2 weeks ago
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Responsibilities:- Quality Assurance, After-Sales, and Training:
- Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.
- Assist general distributors in monitoring and reporting product after-sales quality issues.
- Coordinate after-sales service claims issues between regional headquarters and general distributors.
- Spare Parts Sales and Management:
- Manage the ordering, execution, and management of after-sales spare parts and accessories for Malaysia.
- Monitor the inventory turnover ratio of spare parts at general distributors.
- Proficient in market analysis, new energy product maintenance, and management skills.
- Skilled in office tools; experience with Tableau is preferred.
- Experience in automotive after-sales service management in Malaysia is preferred.
- Bachelor's degree or above.
- Language Skills: Proficient in English communication, with strong abilities in Chinese (listening, speaking, reading, and writing) preferred.
- Work Experience: Minimum of 3 years of relevant experience.
Associate
Employment type:Full-time
Job function:Customer Service, Sales, and Quality Assurance
Industries:Motor Vehicle Manufacturing, Motor Vehicle Parts Manufacturing, and Wholesale Motor Vehicles and Parts
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