After Sales Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Changan Thailand Full time

3 days ago Be among the first 25 applicants

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Responsibilities:
  1. Quality Assurance, After-Sales, and Training:
    • Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.
    • Assist general distributors in monitoring and reporting product after-sales quality issues.
    • Coordinate after-sales service claims issues between regional headquarters and general distributors.
  2. Spare Parts Sales and Management:
    • Manage the ordering, execution, and management of after-sales spare parts and accessories for Malaysia.
    • Monitor the inventory turnover ratio of spare parts at general distributors.
Qualifications:
  • Proficient in market analysis, new energy product maintenance, and management skills.
  • Skilled in office tools; experience with Tableau is preferred.
  • Experience in automotive after-sales service management in Malaysia is preferred.
  • Bachelor's degree or above.
  • Language Skills: Proficient in English communication, with strong abilities in Chinese (listening, speaking, reading, and writing) preferred.
  • Work Experience: Minimum of 3 years of relevant experience.
Seniority level:

Associate

Employment type:

Full-time

Job function:

Customer Service, Sales, and Quality Assurance

Industries:

Motor Vehicle Manufacturing, Motor Vehicle Parts Manufacturing, and Wholesale Motor Vehicles and Parts

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