Country Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cartrackme Full time

Job Summary:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Office Manager/ Country Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

Sales and Business Development:

  • Develop and implement strategic sales plans to achieve business targets and market growth.
  • Identify and pursue new business opportunities to expand market share.
  • Build and maintain strong relationships with key clients, partners, and stakeholders.
  • Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.

Operations Management:

  • Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
  • Optimize processes and resources to meet business objectives and maintain operational excellence.
  • Develop and monitor key performance indicators (KPIs) to evaluate operational success.

After-Sales Support:

  • Ensure a high level of customer satisfaction through effective after-sales services.
  • Lead and develop the after-sales support team to handle customer queries, complaints, and technical issues efficiently.
  • Implement feedback mechanisms to continuously improve customer service quality.

Collections and Credit Control:

  • Manage and monitor the collections team to achieve timely recovery of outstanding payments.
  • Establish and enforce effective credit control policies and procedures.
  • Work closely with finance and legal teams to address delinquent accounts and minimize risk exposure.

Control Room Management:

  • Oversee control room operations to ensure the smooth functioning of business-critical processes.
  • Implement systems and protocols to enhance monitoring, compliance, and efficiency.
  • Ensure data accuracy and the timely generation of reports for decision-making.

Team Leadership and Development:

  • Build, mentor, and lead a high-performing team across sales, operations, and support functions.
  • Foster a positive and collaborative work environment.
  • Develop and implement training programs to enhance employee skills and performance.

Strategic Planning and Reporting:

  • Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
  • Prepare and present regular reports on financial performance, sales, operations, and customer satisfaction metrics.
  • Manage budgets, forecasts, and financial planning for the country operations.

Requirements:

  • National Senior Certificate or Degree.
  • Relevant Business/Finance, Chartered Accountant (CA) qualification or Engineering Degree preferred.
  • Microsoft Excel Advanced.
  • Solid experience with Microsoft Excel.
  • Excellent analytical skills along with the ability to create and present detailed reports.
  • Team management and negotiation skills.
  • Problem-solving attitude.
  • Adaptability.
  • Emotional intelligence and Assertive.
  • Strong administration skills.
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