Loan & Financing Operation Supervisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

About the team:

The Loan & Financing Operations Supervisor to lead the documentation management support team. This role involves providing essential guidance throughout the loan documentation process, ensuring accuracy, compliance, and efficiency, as well as problem-solving and team leadership

Job Description:
  • Oversee daily loan documentation preparation and review, ensuring accuracy and adherence to established procedures.
  • Identify and resolve documentation-related issues promptly, conducting in-depth investigations as necessary.
  • Propose process improvements to management aimed at enhancing operational efficiency.
  • Mitigate risks by understanding procedural requirements and monitoring errors, while offering solutions to minimize them.
  • Ensure compliance with LHDN regulations for timely loan stamping and payments.
  • Manage the uploading of contracts for user reference on stamp certificates as necessary.
  • Lead and mentor the documentation management support team, effectively allocating tasks to ensure timely completion of operations.
  • Monitor data entry accuracy to maintain data integrity and reliability within the team.
  • Collaborate with internal teams to resolve documentation issues and gather additional information as needed.
  • Actively engage in decision-making processes to tackle operational challenges and drive enhancements in customer satisfaction and efficiency.
Requirements:
  • Bachelor's degree in finance, business administration, or a related field.
  • Proven experience in loan operations or financial services.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and attention to detail.
  • Familiarity with regulatory compliance related to loan documentation.
  • Creative self-starter and quick learner with a can-do attitude.
  • Can work independently, self-reliant, and self-motivated.
  • Availability to work flexible hours, including evenings and weekends, as required.
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