Data Center, Cluster Operations Manager

5 days ago


Johor Bahru, Johor, Malaysia Gds Services Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from DayOne.

Talent Recruiter | Data Center

We're expanding our dynamic DC team & actively recruiting. Be part of a global team driving innovation in the data center industry.

DayOne is a leading developer and operator of high-performance Data Centres in Asia Pacific. Dual listed in NASDAQ and Hong Kong, DayOne is the largest carrier-neutral Data Centre service provider in Asia and one of the fastest growing in the world with a presence in Mainland China, Hong Kong, Singapore, Malaysia, Indonesia, and Japan.

DayOne data center is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

POSITION OVERVIEW

Reporting to the Campus Operations Director, the Data Centre Cluster Operations Manager is responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster. This role ensures the continuous and efficient operation of data centre infrastructure and upholds high standards of service delivery. The successful candidate will lead a team of technical and operations staff, ensuring the delivery of critical services 24/7.

RESPONSIBILITIES

Operational Management:

  1. Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs.
  2. Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.
  3. Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.
  4. Measure operational metrics, analyse data and identify risks.
  5. Lead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement.
  6. Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.
  7. Conduct regular training sessions and performance evaluations to enhance team capabilities and productivity.

Maintenance and Upgrades:

  1. Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.
  2. Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.

Safety and Compliance:

  1. Ensure all data centre operations comply with relevant health, safety, and environmental regulations.
  2. Maintain up-to-date documentation and records to support compliance audits and certifications.
  3. Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.

Customer Support:

  1. Collaborate with the customer support team to provide "smart hands" services for retail customers, ensuring prompt and professional service delivery.
  2. Address customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.

Strategic Initiatives:

  1. Support the Campus Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth.
  2. Participate in budget planning and cost management activities to ensure operational efficiency and financial performance.

CANDIDATE REQUIREMENTS:

  1. Bachelor's degree in Engineering, Information Technology, or a related field.
  2. Minimum of 7-10 years of experience in data centre operations, with at least 3-5 years in a managerial role.
  3. Strong knowledge of data centre infrastructure, including power, cooling, and network systems.
  4. Proven experience in managing technical teams and 24/7 operations.
  5. Excellent problem-solving skills and the ability to manage complex operational challenges.
  6. Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  7. Certifications such as CDCP, CDCS, or similar are highly desirable.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting

#J-18808-Ljbffr

  • Johor Bahru, Johor, Malaysia DayOne Data Center Full time

    At DayOne Data Center, we develop and operate next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions.We empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.The...


  • Johor Bahru, Johor, Malaysia DayOne Data Center Full time

    As a leader in data center development and operations, DayOne Data Center delivers reliable, cost-effective and quickly scalable solutions for industry leaders.Our team of experts empowers hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation.The Design Manager for Data...


  • Johor Bahru, Johor, Malaysia DayOne Data Center Full time

    DayOne Data Center is a pioneer in developing and operating next-gen digital infrastructure for industry leaders.Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation.The Design Manager for Data Center is responsible for overseeing data...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    As a Data Center Operations Manager, you will be responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster.Job DescriptionOperational Management:Oversee day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    We are seeking an experienced Cluster Management Professional to join our team as a Data Center Operations Manager.Key Responsibilities:Operational Management: Oversee the day-to-day operations of multiple data centers within the cluster, ensuring all systems and infrastructure function optimally.Maintenance and Upgrades: Plan and oversee preventative and...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    We are seeking a highly skilled Data Center Operations Manager to join our team at Gds Services. As a key member of our operations team, you will be responsible for overseeing the operational management and performance of multiple data centre facilities within a designated cluster.The ideal candidate will have a strong background in data centre operations,...


  • Johor Bahru, Johor, Malaysia DayOne Data Center Full time

    Add expected salary to your profile for insightsDayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions.Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    Our company, Gds Services, is seeking a skilled Data Center Operations Manager to oversee the operational management and performance of multiple data centre facilities within a designated cluster. This role ensures the continuous and efficient operation of data centre infrastructure and upholds high standards of service delivery.The ideal candidate will have...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    Gds Services is a leading developer and operator of high-performance Data Centres in Asia Pacific. As a Data Center Operations Manager, you will play a crucial role in ensuring the operational efficiency and reliability of our data centres.You will be responsible for overseeing the day-to-day operations of multiple data centres within a designated cluster,...


  • Johor Bahru, Johor, Malaysia Gds Services Full time

    Gds Services is expanding its dynamic DC team and actively recruiting for a Data Center Operations Manager position. We're looking for a talented individual who can be part of a global team driving innovation in the data centre industry.The selected candidate will have the opportunity to work on exciting projects, expanding markets internationally and...


  • Johor Bahru, Johor, Malaysia Wesco Full time

    About the JobAs a skilled IT professional, you will be responsible for delivering high-quality data center operations in an enterprise environment. This includes setup, maintenance, and troubleshooting of servers, network devices, and other equipment. Your key responsibilities will include performing weekly sweeps of server and storage equipment to detect...


  • Johor Bahru, Johor, Malaysia Yondr Group Full time

    About Yondr GroupWe are a global developer, owner operator, and service provider of Data Centers. Our mission is to deliver complex Data Center capacity needs for the world's largest tech companies.As a Senior Operations Engineer - Mechanical at Yondr Group, you will oversee the mechanical infrastructure and systems of our regional Data Centers. This role...


  • Johor Bahru, Johor, Malaysia DayOne Data Center Full time

    DayOne Data Center develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions.Our data centers empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of...


  • Johor Bahru, Johor, Malaysia Yondr Group Full time

    About the RoleThe Yondr Group is a global developer, owner operator and service provider of Data Centers. We deliver complex Data Center capacity needs for the world's largest tech companies.We are looking for an extraordinary individual to help accelerate our vision: a tomorrow without constraints.


  • Johor Bahru, Johor, Malaysia EZSVS Full time

    High-Performance Data Center Operations ManagerWe are looking for a High-Performance Data Center Operations Manager to oversee the day-to-day operations of our data center.Main Responsibilities:Oversee data center operations, including power, cooling, and networking infrastructure.Develop and implement strategies to improve data center efficiency and reduce...


  • Johor Bahru, Johor, Malaysia Anixter International Full time

    About the RoleWe are seeking a skilled Data Center Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our data center facilities.Main Responsibilities:Hardware Support: Provide expert-level hardware support for installations, moves, additions, and changes in the data center.Network...


  • Johor Bahru, Johor, Malaysia TIMESCONSULT Full time

    Job Overview:A highly skilled operational leader with extensive experience in Data Center building operations and facilities management, focused on ensuring the availability and reliability of data center operations while minimizing facility operating costs. The Data Center Facility Manager is accountable for the overall operation and upkeep of all...


  • Johor Bahru, Johor, Malaysia Extreme Broadband Sdn. Bhd. Full time

    Extreme Broadband Sdn. Bhd. seeks a Data Center Mechanical Technician to join its team in maintaining the smooth operation of its Data Center facilities.Key ResponsibilitiesThe selected candidate will perform daily walkthroughs of the Data Center facility to identify any potential issues or areas for improvement.Assist in day-to-day activities and project...


  • Johor Bahru, Johor, Malaysia GM Recruitment Full time

    We are seeking a highly skilled and experienced ECC Lead to oversee and manage the Emergency Command Center (ECC) operations at GM Recruitment. The ECC Lead will be responsible for ensuring the stability and efficiency of data center operations, managing a team of ECC Operators, and driving incident resolution processes.Key Responsibilities:Lead and manage...


  • Johor Bahru, Johor, Malaysia EZSVS Full time

    Manage and provide advanced technical support for servers, routers, switches, and network infrastructure within Data Center environment.Perform and oversee complex configuration changes, network optimization, and advanced debugging of Data Center networks. Lead fault troubleshooting efforts and resolve critical system issues.Monitor and manage Data Center...