Service Delivery Manager
2 weeks ago
Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;
Manage business relationship for APAC region, being the main client contact for end customer;
Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract);
Following the quality and the performance relating to the scope in charge of;
Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs;
Being the escalation point for high level managers;
Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully;
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective;
Recognize and optimize processes/services and initiate the necessary steps;
Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.
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Service Delivery Manager
5 days ago
Petaling Jaya, Selangor, Malaysia MCC Label Full timeCompany OverviewMCC Label is a global leader in premium label solutions. Our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.Job DescriptionWe are seeking an experienced Service Delivery Manager to join our Shared...
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Service Delivery Manager
2 weeks ago
Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full timeThe Service Delivery Manager is responsible for the day-to-day management of people, customer requests, and systems to ensure KPI's and Service Levels are met. This includes planned/unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...
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IT Service Delivery Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeIT Service Delivery Manager page is loadedIT Service Delivery ManagerLocations: Petaling JayaTime Type: Tempo integralPosted On: Publicado ontemTime Left to Apply: Data de término: 31 de março de 2025 (18 dias restantes para se candidatar)Job Requisition ID: 202502-103725Roche fosters diversity, equity and inclusion, representing the communities we serve....
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IT Service Delivery Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Service Desk Service Delivery Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full timeService Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...
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Service Delivery Manager
2 weeks ago
Petaling Jaya, Selangor, Malaysia Mason & Co Full timeAbout the RoleMason & Co is a company that distributes and sells diagnostic instruments and supplies to hospitals, research institutions, and industrial manufacturers. Our products are used in diagnostic testing and are essential in the healthcare system.This position involves leading the operation of the maintenance service team in Malaysia. As our ideal...
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Service Desk Service Delivery Manager
3 weeks ago
Petaling Jaya, Selangor, Malaysia Air Liquide Full timeService Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...
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Service Desk Service Delivery Manager
4 weeks ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeService Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...
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Service Delivery Management Job
1 week ago
Petaling Jaya, Selangor, Malaysia Frasers Group Full timeFrasers Group is seeking a highly skilled and experienced Service Delivery Management Job candidate to join our team. As a Service Delivery Manager, you will be responsible for leading our customer service team, ensuring that they meet and exceed productivity, quality, and customer satisfaction targets.Key Responsibilities:To oversee the daily activities of...
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Global IT Service Delivery Manager
2 weeks ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeWe are seeking a highly skilled and experienced Service Desk Operations Manager to lead our End User Support team in APAC. As a key member of our Global IT organization, you will be responsible for managing the day-to-day operations of our remote support service desk, driving efforts to shift work to automation opportunities, and ensuring the delivery and...
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Service Delivery Coordinator
2 weeks ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeJob Title: Service Delivery CoordinatorJob Summary: We are seeking a skilled Service Delivery Coordinator to coordinate delivery services, resolve customer complaints, and ensure timely resolution of customer issues.">About the Role: As a Service Delivery Coordinator, you will be responsible for coordinating delivery services, resolving customer complaints,...
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Service Delivery Manager
3 days ago
Petaling Jaya, Selangor, Malaysia GSK Full timeThis role sits within the APAC C&C organization and is part of the APAC C&C LT.Key accountabilities include the delivery of Process Services, Risk Management, Controllership, BPO oversight activities at APAC regional level, interact with other Regions and part of the C&C / GFS Global organization.Requires in depth understanding of processes and systems...
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Service Delivery Manager
2 hours ago
Petaling Jaya, Selangor, Malaysia Air Liquide Full timeRole OverviewAir Liquide is seeking a skilled Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the efficient and effective resolution of IT incidents impacting Air Liquide business operations.About the JobYou will act as the primary point of contact for major incidents, providing clear and...
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Service Delivery Coordinator
2 hours ago
Petaling Jaya, Selangor, Malaysia Greif Full timeJob SummaryWe are seeking a talented Service Delivery Coordinator to join our customer service team in South East Asia. In this role, you will be responsible for ensuring timely and effective delivery of our products and services to customers.Key Responsibilities:Coordinate with internal teams to deliver products and services to customers.Monitor and manage...
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Service Delivery Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full timeJob OverviewWe are seeking a highly motivated and organized individual to join our team as a Service Delivery Specialist. In this role, you will be responsible for delivering exceptional service to our customers while maintaining the highest standards of operational excellence.Main ResponsibilitiesEnsure timely and accurate processing of day-to-day...
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IT Service Delivery Expert
2 weeks ago
Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full timeJob DescriptionWe are seeking an IT Service Delivery Expert to join our team at Infosys (Malaysia) Sdn. Bhd. The ideal candidate will have a strong background in telecommunications and IT support environments.Key ResponsibilitiesAnswer IPVPN and Managed Services (MS) support calls within the targeted Service Level.Provide First Call Resolution (FCR)...
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Project Delivery Manager
10 hours ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeHemmersbach GmbH & Co. KG is seeking a seasoned Project Delivery Manager to drive best-in-class project delivery in line with Service Level Agreements (SLAs). This role requires ensuring smooth service delivery, overall customer satisfaction, and commercial success.Responsibilities:Manage projects from planning to execution, utilizing expertise in project...
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Global Service Delivery Director
3 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeRole OverviewHemmersbach GmbH & Co. KG is looking for a highly motivated and experienced Global Service Delivery Director to lead our global service delivery efforts. The successful candidate will be responsible for leading our delivery teams to achieve quality and performance objectives.Main Responsibilities:Develop and implement strategies to achieve...
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Regional Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Schneider Electric Norge AS Full timeAt Schneider Electric, we are committed to promoting progress and sustainability for all. As a Regional Service Delivery Manager, you will play a critical role in driving this vision forward by coordinating full tendering activities for Field Services Cloud & Service Provider opportunities in the APAC region.Key Responsibilities:Directly lead Tendering...
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Technical Service Delivery Specialist
2 weeks ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeJob DescriptionWe are seeking an experienced Help Desk Operations Director to lead our IT support team. The ideal candidate will have a proven track record of managing service desks and driving customer satisfaction.The successful candidate will be responsible for overseeing the daily operations of the service desk, ensuring tickets are tracked, managed, and...