Service Delivery Manager

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
  • Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;

  • Manage business relationship for APAC region, being the main client contact for end customer;

  • Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract);

  • Following the quality and the performance relating to the scope in charge of;

  • Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs;

  • Being the escalation point for high level managers;

  • Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully;

  • Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective;

  • Recognize and optimize processes/services and initiate the necessary steps;

  • Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.

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