Regional Team Leader Service

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full time
Based in Kota Kinabalu / Sabah, Kuching /Sarawak, Johor Bahru / Johor, Butterworth / Penang, Kuala Lumpur

Job Description:

We are seeking an experienced Team Leader Service to manage local service teams across up to three service hubs, serving up to six states in Malaysia. This role has a strong focus on incident management, coordinating field service teams to ensure efficient and effective resolution of service issues.

Key Responsibilities:

  • Oversee and manage local service hubs and teams.
  • Coordinate field service activity to ensure timely and effective incident management and resolution.
  • Provide technical consultation and support to customers, addressing their queries and concerns.
  • Lead direct customer support, ensuring accountability and relationship management.
  • Interface with domestic and/or international headquarters' support and engineering teams to ensure customer satisfaction.
  • Provide technical guidance to the field service team.
  • Select, develop, and coordinate training programs for the service team.
  • Travel locally within the region as needed to support service operations.
  • Develop and implement methods to monitor and report on service management processes.
  • Coordinate and monitor regional sub-contractors.

Requirements:

  • Bachelor's Degree or Diploma in Electronics, Mechatronics, Information and Communication Technology (ICT), or equivalent proven experience.
  • Proven experience in the implementation plus subsequent maintenance and support of Advanced Automation or ICT projects.
  • Minimum 5 years' experience in leading regional service teams.
  • Experience in dealing with government departments is an added advantage.
  • Theoretical and practical experience in service management frameworks (i.e. ITIL, FitSM or ISO20000) is an added advantage.
  • Proficient in MS Office and HelpDesk Systems (i.e. Jira Service Management, ServiceNow, BMB Remedy or similar).
  • Flexibility and readiness to travel frequently within Malaysia and internationally during the project implementation phase.
  • High competency in team collaboration and communication.
  • Fluent in both written and spoken English and Bahasa Melayu.
  • Proficiency in German is an added advantage.

We offer:

  • Performance Bonus
  • Contractual Bonus
  • Attendance Bonus
  • Insurance Coverage
  • Medical Panel Clinic (Staff & Family)
  • Medical Check up/Dental treatment/Eye wear
  • Gym Facilities
  • Meal Coupon
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