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Content Moderator

4 weeks ago

Petaling Jaya, Selangor, Malaysia MindPec Solutions Full time
Content Moderator - Korean/ Japanese Speakers

2 days ago Be among the first 25 applicants

  • Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
  • Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)
  • The role also involves moderating content of Egregious nature
  • Recognize trends and patterns and raise issues timely
  • Maintain a thorough understanding of process and policies
  • Accountable for performance standards (Efficiency, Quality) in a weekly manner
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client's community

Minimum Qualifications

  • Diploma/ Degree
  • Bachelor degree or with 5 years working experience
  • Open for Fresh Graduate
  • Experience in content moderation/trust and safety
  • If selected for bilingual language, proficiency in the selected native language
  • Must be able to work on a flexible schedule (including weekends)
  • Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
  • Comfortable with dealing with routine work quickly and at a high standard

Who can apply?

  • Native Korean/ Japanese with 16 months passport validity
  • Local Malaysia Korean Speaker with Topik 5 or Topik 6
  • Local Malaysia Korean Speaker with JLPT N1
Seniority level

Associate

Employment type

Full-time

Job function

Management, Analyst, and Quality Assurance

Industries

IT Services and IT Consulting, Information Services, and Telephone Call Centers

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