Accounts Receivable Team Lead

If you're passionate about driving operational excellence, mentoring teams, and owning end-to-end Accounts Receivable performance, this role is for you. Step into a high-impact position and help shape our finance operations.ResponsibilitiesManage Accounts Receivable [AR] transactional functions in Malaysia Centre of Excellence [CoE] - comprising 2 functions: Cash Application and Billing, made up of 10+ assorted senior, junior and entry-level team members.Carry out team management duties - including hiring, new joiner training, probation review, processing resignation, time off request review, conducting performance evaluation, performance improvement plan, career development, arranging contingency plans when short-staffed for operation continuity, etc.Own, manage and develop all relevant activities within AR scope - elaborated below:Cash Application: on daily basis, ensure the team processes incoming remittance, perform clearing of customer account balances in SAP, analyze discrepancies, work with Collection team to clear aged open unallocated/unidentified remittance, maintain bank accesses, and extract bank statements.Billing: on daily basis, ensure the team processes and issues complete and accurate billing invoices to customers on time in accordance with company guidelines/policy, guide the team to work with local Finance, Sales Operations and Procurement functions to resolve customer discrepancy / disputes, including root cause analysisSupervise the teams to ensure all their month end closing [MEC] tasks are completed accurately and timely according to company guidelines / policyMonitor, prepare and present accurate, reliable, and timely KPI [Key Performance Indicator] reporting for internal requirementsEnsure issues are addressed in an effective and timely mannerEnsure compliance to controls and policiesEstablish, improve, optimize and update SOP [Standard Operating Procedure] documentation in line with company policiesReview Manual Journal Entries [MJE] relating to Billing [revenue/cost accrual/deferral] with relevant supporting documentsCommunicate and report to stakeholders about deliverables submission completionStakeholder engagement with cross-functions, including but not limited to Sales, Procurement, Credit and Collection, Finance, Accounts Payable, Rebates, Controllership - to resolve matters impacting AR activitiesFollow CoE motto of "Centralize, Standardize, automate" in day-to-day work - by constantly identifying continuous improvement /productivity gain opportunities in both end-to-end processes to drive efficiency and effectivenessLead / Coordinate / Drive projects involving defects fix, process improvement, system enhancement [mostly small-scale projects within own team]Other ad hoc relevant tasks as requiredKnowledge, Skills and ExperienceBachelor's degree in accountancyProfessional qualification [e.g. ACCA, CIMA, ICAEW] will be advantageousAt least 6 years audit/accounting/related work experience, plus at least 2 years people supervisory/managerial position [can be dotted/indirect reporting line]Strong knowledge of accounting principlesExperience in multinational shared services environment preferredExperience with JDE/SAP/Blackline/Business Warehouse will be added advantageStrong verbal and written English communication skillEffective interpersonal skill to collaborate with stakeholders of different levelsStrong analytical and problem-solving skillsSolid leadership with passion for continuous improvement to strive for operational excellenceMature, resilient and growth mindsetProactive and self-motivated to resolve issuesAble to multi-task and meet tight deadlinesAble to thrive in a rapidly changing environment and adapt as neededDigital literacy and proficiency in Microsoft and other basic IT tools - including but not limited to: Excel, Outlook, Teams, SharePoint, PowerPoint.Key SkillsAccounting, Accounts Receivable (AR), Billing, Cash Application, Controls Compliance, SAP Modules, Sarbanes Oxley (SOX) Control, Team ManagementAt Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.What's In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don't meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking forWe are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.