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Housekeeping Supervisor

4 weeks ago

Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

**Job Description**:

- Daily briefing operation
- Conduct daily briefings and assignments. Ensure smooth daily operation of the room
- Supervise connector's performance, train, motivate and develop staff in the skills required to perform their duties
- Ensure associates adhere to key control procedure
- Duty roster and monthly projects
- Prepare duty roster monthly projects
- Check vacant clean rooms, expected arrival rooms, VIP rooms, and showrooms ensuring that cleanliness standards have been met. Maintain an eye for details at all times
- Ensure every vacant clean room and occupied room is fully replenished with amenities
- To check lamps, light fixtures, radios, and television, ensuring they are functioning
- Engineering work order to follow up if found faulty
- Advice Front Office, should the room be required
- Servicing of occupied room
- Ensure all occupied rooms have been serviced and are fully stocked with supplies and amenities as per standard.
- To notify the Housekeeping Manager of “slept-out” rooms, “Do Not Disturb” rooms for more than eight hours
- To assist in delivering guest requests between 20 minutes and attend to guest complaints and corrective action
- Updating of rooms towards the end of shift and completing a Supervisors report
- Ensure equipment and machinery are in working order and are stored when not in use
- Deliver lost and found to Housekeeping Department for recording and safekeeping
- Maintain a safe and hygienic working area
- Ensure work procedures are followed
- Aware of all current hotel events, facilities, and promotions are correct information given to guest inquiries
- Report any safety hazards and unusual events to Housekeeping Manager
- Safety of hotels standards are kept high
- Carry out other duties assigned by Housekeeping Manager
- To complete the daily assignment
- Duties are to be carried out in line with hotel policy with high standards

Work Experience

Knowledge and Experience
- Minimum of 2 years experience as a Housekeeping Assistant in the hospitality industry
- Good leadership qualities
- Ability to conduct training

**Skills**:

- Communication skills
- Have the ability to prioritize workload assignments
- Teamwork
- A well-organized & initiative person
- Able to work independently
- Firm and fair when making decisions or new implementations
- Pleasant and mature personality
- Diversified, innovative, creative planning & strategies
- Strong in problem-solving
- Analytical and prompt in action

**Benefits**:

- Attractive remuneration package
- 5 working days
- Talent development opportunities
- Corporate social responsibility activities