Assistant Executive Housekeeper

2 weeks ago

Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

**Job Description**:

- Be able to use the Property Management System in particular the Profile, room assignment, housekeeping, reports screen
- Monitor the operations of the Public Area, linen room and floor sections respectively
- Ability to handle major disciplinary issues of all levels who are in non-compliance of procedures
- Ability to handle all guest complaints and resolve them working hand in hand with the Assistant Front Office/Front Office Manager/Duty Manager
- Able to identify problem areas on the VOG (Daily, Weekly, Monthly), ensuring that action plans are initiated for any score below the Hotels targeted score. It is vital that the Hotels VOG scores in the area of Housekeeping - Rooms and Public Area sections are maintained at the Hotels given Target scores, (If not better), which are to be derived from the Yearly Business Plan. This is key and will contribute towards the year end appraisal scores of the Executive Housekeeper
- To ensure that Opera contingency Back Up reports are completed twice per shift in the event of a system crash. Able to handle a crisis situation when the system crashes (Working hand in hand with the Revenue Analyst/Reservation Supervisor/Assistant Front Office Manager/Front Office Manager/Duty Manager)
- Ensure to print the list of Out of Order and Out of Service rooms and works with Maintenance Manager and/or Engineering Supervisor on the deadlines. Reservations Supervisor must be advised accordingly in order to avoid turn away of Business. It is imperative that the Housekeeping Manager is consistently monitoring the quality of defects being rectified as well as ensuring that defects are kept to a minimum by working hand in hand with the Maintenance Manager/Engineering Supervisor
- Ensure that each floor has adequate associates to suit the occupancy, arrival and departure pattern. This must include taking action to increase manning as and when needed or reduce manning by allowing associates to on leave.
- Ensure to monitor all expenses of the department, paying special attention to provisions, guest supplies and payroll. To be responsible to achieve a Rooms Profit conversion ratio and rooms profit percentage according to the yearly budget or MORE if revenues are above budget. This is key and will contribute towards the year end appraisal scores of the Assistant Executive Housekeeper.

Work Experience
- Certificate/Diploma in Hotel Management, Business Administration or any recognized certification
- Minimum of 2 years as an Assistant Housekeeping Manager position from hospitality industry
- Have strong leadership and communication skills
- High standards of hotel cleanliness

**Benefits**:

- Attractive remuneration package
- 5 Working Days
- Talent development opportunities
- Corporate social responsibility activities

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