Waiter/waitress

6 months ago

Kuching, Malaysia Pullman Kuching Full time

Job Summary:
The Waiter/Waitress in a hotel setting is responsible for providing exceptional dining service to guests, ensuring a memorable dining experience. This role includes taking and serving food and beverage orders, attending to guest needs, and maintaining the dining area’s cleanliness and organization.

Key Responsibilities:
**Guest Service**:

- Greet and seat guests promptly with a warm and friendly demeanor.
- Present menus and provide detailed information on food and beverages, including daily specials and promotions.
- Offer suggestions and upsell additional menu items, enhancing guest satisfaction.

**Order Taking**:

- Accurately take food and beverage orders from guests and relay them to the kitchen and bar through the POS system.
- Ensure special dietary requirements and preferences are communicated clearly to the kitchen staff.

**Serving**:

- Serve food and beverages promptly and efficiently, adhering to hotel standards.
- Ensure proper presentation of dishes and beverages.
- Regularly check on guests to ensure they are enjoying their meals and address any issues or requests.

**Preparation and Setup**:

- Prepare tables by setting up linens, silverware, and glassware before service.
- Ensure dining areas are clean, organized, and well-stocked with necessary items.
- Assist in setting up and breaking down after events or special functions.

**Billing and Payment**:

- Prepare and present bills to guests, ensuring accuracy.
- Handle payments, process credit card transactions, and provide change and receipts as needed.

**Cleanliness and Maintenance**:

- Clear tables and clean up after guests promptly.
- Reset tables for the next guests, ensuring a tidy and welcoming environment.
- Maintain the cleanliness of the dining area, including floors, furniture, and service stations.

**Team Collaboration**:

- Work closely with kitchen staff, bartenders, and other waitstaff to ensure smooth service.
- Communicate effectively with team members to manage special requests and address any service issues.

**Customer Feedback**:

- Address guest complaints and concerns with a positive and solution-oriented approach.
- Inform the Restaurant Manager or supervisor of significant guest feedback or recurring issues.

**Knowledge and Training**:

- Stay informed about the hotel's menu changes, daily specials, and seasonal promotions.
- Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Skills and Qualifications:

- High school diploma or equivalent; hospitality or customer service education is a plus.
- Previous experience as a waiter/waitress, preferably in a hotel or upscale restaurant.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment and handle stressful situations professionally.
- Strong attention to detail and commitment to providing high-quality service.
- Basic math skills for handling payments and making change.
- Physical stamina to stand, walk, and carry items for extended periods.

Pay: From RM1,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

**Experience**:

- Server: 1 year (preferred)

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