Guest Service Agent

3 weeks ago


Kuala Lumpur, Malaysia Shangri-La Hotels Full time

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

**As Guest Service Agent (Business Center) we rely on you**:
Make reservations for Meeting Rooms and arrange for refreshments from Room Service.
Ensure all services rendered are charged accordingly.
Handles payment in cash, credit card or cheque.
Handles telephone inquiries in a professional manner.
Handles all printing requests from guests.
Ensures that the Meeting Rooms are always kept clean, i.e. furniture is in order, tabletops clean of stains / fingerprints / dust, whiteboard, coffee machines.
Performs job task according to Quality Standards and Core Practices.

**Requirements**:
Strong phone and verbal communication skills along with active listening skills.
Familiarity with the Property Management System (OPERA).
Customer-oriented and adaptability to different guests’ personality types.
Ability to multi-task, set priorities and manage time effectively.
Minimum of 1 year as guest service personnel in a service industry.
Willing to work in shift.
Fresh graduate.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.


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