Product & Strategy Manager

3 weeks ago

Kuala Lumpur, Malaysia Experian Full time

Company Description
**Discover the Unexpected**

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done.

Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference.

**Job Description**:
**Role Summary**:
This role is responsible at a portfolio level and accountable at a product level across strategy and financial performance ownership. Additionally, the role holder is responsible for the complete product lifecycle including market requirements, commercial justification, defining, launching, development roadmaps and customer satisfaction.

Accountable for executing the product strategy and proactively leads, champions and drives product/business growth across the portfolio of products including the PCU and product level financial performance. Accountable for existing product development or changes via Innovation, market analysis, customer insight and competitor activity; and oversees the strategic planning process of the organisation.

**What you’ll need to bring to the party**:

- Business and commercial experience gained in a complex, matrix environment.
- Strong awareness of the market space and current drivers in this area.
- Excellent communication skills with the ability to managed stakeholders of diverse groups e.g. from board level to call centre agent level.
- Significant experience in managing products and launching new products
- Customer focus and a strong understanding of user experience and user centered design process.
- Understanding and experience of the product development lifecycle.
- Hands on experience of managing and optimising commercial and customer experience KPIs
- Understanding how to use insight and analytics across a broad spectrum of areas to understand the drivers of performance, what issues and opportunities exist to ‘improve’ our customer experience and our commercial results, and what needs to happen to make that improvement.
- An exceptional mix of experiences and opportunities spanning corporate strategy and strategy within Fintech.

**What you’ll be doing**
- Develop stakeholder buy in and maintain the business roadmap and be accountable for the development and maintenance of the product roadmaps as well as existing products and any changes associated
- Develop product strategy for products and propositions, ensure it is well documented, accepted and supported.
- Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does.
- Ensure business cases are well documented and prioritized.
- Develop and effectively implement ‘Go to market’ plans, work cross-functionality to ensure successful execution.
- Drive the definition of business requirements, ensuring feasibility studies happen and ensure that products meet the needs of the business.
- Ensure Internal teams are successfully trained and educated on product positioning, pricing, differentiation and key features.
- Coordinate feature communication and launches with Channel and Marketing teams.
- Responsible for agency and other 3rd party relationships.
- Take reasonable steps to ensure that the business area complies with the relevant requirements and standards of the regulatory system.
- Collaborate with prospective data partners to forge new products to remain competitive in Business. Prospective data partners may include government agencies, regulators or even private entities.
- Help shape and drive internal performance analysis (trends, scenarios) relevant to corporate goal setting
- Conduct industry, and competitor data analysis to support the definition of priorities and key issues
- Build relationship with Country and Regional Directors and develop in-depth knowledge of the market context in which they operate in, and their strategy
- Develop draft business strategies and share with group corporate strategy function

**Qualifications**:
**More about you**:

- 5+ years experience in a commercial and product management role in a B2B environment; preferably within Credit Reporting industry, FinTech companies, Banks, Financial Service or B2B servicing Banks.
- Comfortable to balance strategic thinking with rolling your sleeves up
- Resilient to thrive in a complex environment

Additional Information
- Flexible

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