Customer Service
3 weeks ago
**What your role will be in details?**
You will be:
- Act as prime contact person for the customers of his/her portfolio
- Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
- Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
- Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
- Follow up outstanding customer orders and proactively provide customers with an updated open order status
- Provide reports on the customer order status, shipments and backorders as required
- Keep track of sample deliveries to his/her customers and follow-up on customer feedback
- Provide commercial support to the Sales team
- Timely and accurately ensure all operational activities in ERP
- Ensure back-up activities for his/her colleagues within language skill
Order Management
- Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system
- Create order acknowledgment and send to the customer
- Create delivery order confirmation and send to the customer, TSM and CSR
- Identify problems and report them to more experienced team member or lead
- Deliver KPI, identify failures’ root cause; implement corrective action with lead/manager supervision
- Ensure correct and chronological filing of the orders
**What you will bring?**
- Min 2 years’ experience in an international customer support position
- Fluent in English and Mandarin (both writing and converse) as this position need to serve China region.
- Experience in order management in ERP (SAP is a plus)
- PC literate: good knowledge of PC, network and standard packages used under Windows.
- Flexible and able to work in a changing environment.
**Job Types**: Full-time, Contract
Pay: RM4,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary? (monthy-MYR)
- What is your notice period?
- How many years of experience in IT business analyst?
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