Customer Experience, Insurance Services

About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

Job Summary Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services. Key Tasks & Accountabilities Welcome...

**Position: Insurance Call Center Representative.**: - **Salary: RM 2000-3000.**: - **Location: Kuala Lumpur, city center, Jalan Raja Laut.** An established insurance company in KL is looking to hire a Call Center Sales Agent Representative. The primary purpose is responsible for customer service inquiries that have been received from external...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 1800-2500.**: - **Location: City center, Kuala Lumpur.** **Introduction** An established group of insurance companies in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from...

**Responsibilities**: - Assist US office sales to obtain insurance quotation. - Answer customer questions and provide answers to them, making sure that customers stay satisfied. - Ability to multi-task in a fast-paced environment. - Assist in cross sales through referrals and account rounding. **Requirements**: - Must be proficient in English and Chinese...

**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities** Tracking Customer Experiences -...

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...

**Company Information** Business Nature: Insurance Customer base: New Zealand Working hours: 4 working days per week (Sunday is off day) - 4am - 4pm - Engage with customers to provide timely and accurate updates and resolutions regarding for the claims; follow up additional information where required without delay; provide outcomes on adjudication...

New Vacancy: Job Role: *Customer Service Executive (Global Market English)* Job Location: KL sentral Shift : Rotational Start date: 10th April Only lary: RM 3k to 3.8k (Depends upin experience) **Requirements**: - SPM, Diploma, and/or Degree - Min 1-2 years of working experience in CS - Can start asap If interested to apply, kindly contact me on the...

Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. Basic: RM2,800

**Position: Accounts Assistant.**: - **Salary: RM 1800-2000.**: - **Location: Kuala Lumpur city center,Jalan Raja Laut (5-day week).** **Job scope**: - This is a permanent position where you will be reporting to Senior Accounts Executive within the accounting team. As Accounts Assistant, you will be involved in the daily operations and activities of the...

**Responsibilities** - Perform ticket creation, updating, assigning, and closing of incident tickets. - To provide administrative support to the sales team in completing the merchant recruitment until the deployment of terminals. - To liaise with partners & third-party technical teams for information - Preparation of weekly and monthly reports/updates. -...

Job Summary Coordinate, Install and deliver training regarding proposed policies, procedures, systems and forms in order to promote effective operations. Job Accountabilities - Key Accountabilities • Centralize information, following communication standards and workflows, monitor compliance and consistency, and establish quality control...

Position : Customer Service Location : KL Eco City Salary : RM 2,500 - RM 3,500 Come join us and be part of our fun call center team We are looking forward to welcoming those with qualifies below: - Monitor and ensure Feedback and replies are prompt to customer inquiries in a professional manner - Resolves customer queries efficiently and escalates...

**Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns;...

**Customer Service** **Responsibilities**: - Resolving customer complaints and concerns in a timely manner - Maintaining customer account information - Keeping records of customer interactions and transactions - Escalating complex customer issues to appropriate personnel **Skills & Requirement** - At least 1 year experience in customer service - Excellent...

**Position**: Customer Service **Location**: Bangsar **Salary range** : RM2,500 - RM 3,500 **Working hours**: Monday to Friday - 11:00am to 8:30pm (one-hour lunch break) Saturday - 11:30am to 4:30pm **Key responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform warehouse duties...

**Responsibilities**: - Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services) - Understand customer's objectives, buying criteria and decision making processes and form long term...

**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...